Skip to main content

Developing Scale to Measure Perceived Brand Literacy of Consumer Products: An Empirical Experiment

  • Chapter
  • First Online:
  • 842 Accesses

Abstract

The general objective of this study is to propose consumer perceived brand literacy as a construct, and develop a measurement scale, its validity, and reliability. The proposed scale will help to understand the consumer perceived brand literacy through the measurement and validation of the five proposed dimensions. This study aims at describing the consumer perceived brand literacy through five dimensions such as perceived brand image literacy, perceived brand attributes literacy, perceived brand quality literacy, perceived brand personality literacy, and perceived brand leadership literacy. The data is collected from consumers within the age group of 25–45 years, distributed homogeneously. The scale development process has been carried out in two stages in reference to two different consumer brands. Scale refinement has been done based on the analysis of reliability and validity tests at both stages.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   169.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Aaker, D. A. (1991). Managing brand equity. New York, NY: Free Press.

    Google Scholar 

  • Aaker, D. A. (1996). Measuring brand equity across products and markets. California Management Review, 38(3), 102–120.

    Article  Google Scholar 

  • Aaker, J., Fournier, S., & Brasel, S. A. (2004). When good brands do bad. Journal of Consumer Research, 31(1), 1–16.

    Article  Google Scholar 

  • Aaker, J. L. (1997). Dimensions of brand personality. Journal of Marketing Research, 34(3), 347–356.

    Article  Google Scholar 

  • Ailwadi, K. L., & Keller, K. L. (2004). Understanding retail branding: Conceptual insights and research priorities. Journal of Retailing, 80(4), 331–342.

    Article  Google Scholar 

  • Alvi, S. F. S., & Kitchen, P. J. (2014). Projecting corporate brand image and behavioral response in business schools: Cognitive or affective brand attributes? Journal of Business Research, 67(11), 2324–2336.

    Article  Google Scholar 

  • Anisimova, T. A. (2007). The effects of corporate brand attributes on attitudinal and behavioural consumer loyalty. Journal of Consumer Marketing, 24(7), 395–405.

    Article  Google Scholar 

  • Basfirinci, C. (2013). Effect of brand origin on brand personality perceptions: An empirical analysis from Turkey. Asia Pacific Journal of Marketing and Logistics, 25(4), 539–560.

    Article  Google Scholar 

  • Bauman, Z. (2001). The individualized society. Cambridge: Polity.

    Google Scholar 

  • Bengtsson, A., & Firat, A. F. (2006). Brand literacy: Consumers’ sense-making of brand management. Advances in Consumer Research, Association of Consumer Research, 33, 375–380.

    Google Scholar 

  • Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128–137.

    Article  Google Scholar 

  • Bian, X., & Moutinho, L. (2011). The role of brand image, product involvement, and knowledge in explaining consumer purchase behavior of counterfeits – Direct and indirect effects. European Journal of Marketing, 45(1–2), 191–216.

    Article  Google Scholar 

  • Brown, S., Kozinets, R. V., & Sherry Jr., J. F. (2003). Teaching old brands new tricks: Retro branding and the revival of brand meaning. Journal of Marketing, 67(3), 19–33.

    Article  Google Scholar 

  • Carlson, B. D., Donavan, D. T., & Cumiskey, K. J. (2009). Consumer-brand relationships in sport: Brand personality and identification. International Journal of Retail and Distribution Management, 37(4), 370–384.

    Article  Google Scholar 

  • Chang, Y., & Ko, Y. J. (2014). The brand leadership: Scale development and validation. Journal of Brand Management, 21(1), 63–80.

    Article  Google Scholar 

  • Chung, S., & Park, J. (2017). The influence of brand personality and relative brand identification on brand loyalty in the European mobile phone market. Canadian Journal of Administrative Sciences, 34(1), 47–62.

    Article  Google Scholar 

  • Coleman, D. A., de Chernatony, L., & Christodoulides, J. (2015). B2B service brand identity and brand performance. European Journal of Marketing, 49(7–8), 1139–1162.

    Article  Google Scholar 

  • Combe, I., Crowther, D., & Greenland, S. (2003). The semiology of changing brand image. Journal of Research in Marketing and Entrepreneurship, 5(1), 1–24.

    Article  Google Scholar 

  • Coulter, R. A., Price, L. L., & Feick, L. (2003). Rethinking the origins of involvement and brand commitment: Insights from post-socialist central Europe. Journal of Consumer Research, 30(2), 151–169.

    Article  Google Scholar 

  • DelVecchio, D., & Puligadda, S. (2012). The effects of lower prices on perceptions of brand quality: A choice task perspective. Journal of Product & Brand Management, 21(6), 465–474.

    Article  Google Scholar 

  • Dholakia, N. (2004). Borderless bits: IT-enabled globalization. Kingston, RI: University of Rhode Island.

    Google Scholar 

  • Diallo, M. F., Burt, S., & Sparks, L. (2015). The influence of image and consumer factors on store brand choice in the Brazilian market: Evidence from two retail chains. European Business Review, 27(5), 495–512.

    Article  Google Scholar 

  • Didier, L., & Lombart, C. (2010). Impact of brand personality on three major relational consequences (trust, attachment, and commitment to the brand). Journal of Product & Brand Management, 19(2), 114–130.

    Article  Google Scholar 

  • Dobni, D., & Zinkhan, G. M. (1990). In search of brand image: Foundation analysis. Advances in Consumer Research, 17, 110–119.

    Google Scholar 

  • Dodson, J. A., Tybout, A. M., & Sternthal, B. (1978). Impact of deals and deal retraction on brand switching. Journal of Marketing Research, 15(1), 72–81.

    Article  Google Scholar 

  • Fırat, A. F. (1996). Literacy in the age of new information technologies. In R. R. Dholakia, N. Mundorf, & M. Dholakia (Eds.), New infotainment technologies in the home: Demand-side perspectives (pp. 173–193). Mahwah, NJ: Lawrence Erlbaum Associates.

    Google Scholar 

  • Gehlar, M. J., Regmi, A., Stefanou, S. E., & Zoumas, B. L. (2009). Brand leadership and product innovation as firm strategies in global food markets. Journal of Product & Brand Management, 18(2), 115–126.

    Google Scholar 

  • Grant, I. C. (2004). Communicating with young people through the eyes of marketing practitioners. Journal of Marketing Management, 20(5–6), 591–606.

    Article  Google Scholar 

  • Holt, D., Quelch, J., & Taylor, E. (2003). How global brands compete. Harvard Business Review, 82(9), 68–75.

    Google Scholar 

  • Hosseini, S. H. K., & Behboudi, L. (2017). Brand trust and image: Effects on customer satisfaction. International Journal of Health Care Quality Assurance, 30(7), 580–590.

    Article  Google Scholar 

  • Hu, J., Liu, X., Wang, S., & Yang, Z. (2012). The role of brand image congruity in Chinese consumers’ brand preference. Journal of Product & Brand Management, 21(1), 26–34.

    Article  Google Scholar 

  • Huertas-Garcia, R., Consolación, C., & Mas-Machuca, M. (2016). How a sustainable message affects brand attributes. Industrial Management & Data Systems, 116(3), 466–482.

    Article  Google Scholar 

  • Hui, W. (2010). Brand, knowledge, and false sense of security. Information Management and Computer Security, 18(3), 162–172.

    Article  Google Scholar 

  • Keller, K. L. (1993). Conceptualizing, measuring and managing customer based brand equity. Journal of Marketing, 57(1), 1–22.

    Article  Google Scholar 

  • King, H. (2015, October 29). Who is buying Apple products? Old men. Retrieved from http://money.cnn.com/2015/10/29/technology/apple-customers/index.html

  • Kohli, C., Harich, K. R., & Leuthesser, L. (2005). Creating brand identity: A study of new brand names. Journal of Business Research, 58(11), 1506–1515.

    Article  Google Scholar 

  • Koll, O., & von Wallpach, S. (2009). One brand perception_? Or many? The heretogeneity of intra-brand knowledge. Journal of Product and Brand Management, 18(5), 338–345.

    Article  Google Scholar 

  • Low, G. S., & Lamb, C. W. (2000). The measurement and dimensionality of brand associations. Journal of Product and Brand Management, 9(6), 350–362.

    Article  Google Scholar 

  • Maggie, G., Weijters, B., & De Wulf, K. (2009). A new measure of brand personality. International Journal of Research in Marketing, 26(2), 97–107.

    Article  Google Scholar 

  • Malhotra, N. K. (2005). Attitude and affect: New frontiers of research in the 21st century. Journal of Business Research, 58(4), 477–482.

    Article  Google Scholar 

  • Mencarelli, R., & Lombart, C. (2017). Influences of the perceived value on actual repurchasing behavior: Empirical exploration in a retailing context. Journal of Retailing and Consumer Services, 38(4), 12–21.

    Article  Google Scholar 

  • Michel, G. (2017). From brand identity to polysemous brands: Commentary on ‘Performing identities: Processes of brand and stakeholder identity co-construction’. Journal of Business Research, 70(1), 453–455.

    Article  Google Scholar 

  • Miller, K. W., & Mills, M. K. (2011). Contributing clarity by examining brand luxury in fashion market. Journal of Business Research, 65(10), 1471–1479.

    Article  Google Scholar 

  • Mishra, S., Singh, S. N., Fang, X., & Yin, B. (2017). Impact of diversity, quality and number of brand alliance partners on the perceived quality of a new brand. Journal of Product & Brand Management, 26(2), 159–176.

    Article  Google Scholar 

  • Oswald, L. R. (2010). Developing brand literacy among affluent Chinese consumers: A semiotic perspective. Advances in Consumer Research, 37, 413–419.

    Google Scholar 

  • Parise, C. V., & Spence, C. (2012). Assessing the associations between brand packaging and brand attributes using an indirect performance measure. Food Quality and Preference, 24(1), 17–23.

    Article  Google Scholar 

  • Pyun, D. Y., Kwon, H. H., & Lee, C. W. (2011). The influences of perceived brand quality and ethnocentrism on consumption patterns of a global sports brand: The case of Korean college students. International Journal of Sports Marketing and Sponsorship, 13(1), 18–32.

    Article  Google Scholar 

  • Ramaseshan, B., & Stein, A. (2014). Connecting the dots between brand experience and brand loyalty: The mediating role of brand personality and brand relationships. The Journal of Brand Management, 21(7), 664–683.

    Article  Google Scholar 

  • Rindell, A., & Iglesias, O. (2014). Context and time in brand image constructions. Journal of Organizational Change Management, 27(5), 756–768.

    Article  Google Scholar 

  • Sasmita, J., & Suki, N. M. (2015). Young consumers insights on brand equity: Effects of brand association, brand loyalty, brand awareness, and brand image. International Journal of Retail and Distribution Management, 43(3), 276–292.

    Article  Google Scholar 

  • Schroeder, J., Borgerson, J., & Wu, Z. (2014). A brand culture approach to brand literacy: Consumer co-creation and emerging Chinese luxury brands. Advances in Consumer Research, 42, 366–370.

    Google Scholar 

  • Sebba, M. (2015). Iconization, attribution and branding in orthography. Written language and literacy, 18(2), 208–227.

    Article  Google Scholar 

  • Stern, B. B. (2006). What does brand mean? Historical analysis method and construct definition. Journal of Academy of Marketing Science, 34(2), 216–223.

    Article  Google Scholar 

  • Su, N., & Reynolds, D. (2017). Effects of brand personality dimensions on consumers’ perceived self-image congruity and functional congruity with hotel brands. International Journal of Hospitality Management, 66(1), 1–12.

    Article  Google Scholar 

  • Tierney, K. D., Karpen, I. O., & Westberg, K. (2016). Brand meaning cocreation: Toward a conceptualization and research implications. Journal of Service Theory and Practice, 26(6), 911–932.

    Article  Google Scholar 

  • Wardlaw, C. (2016, May 27). Power profile: Mazda 3. Retrieved from http://www.jdpower.com/cars/articles/car-buyers-guides/power-profile-mazda-3

  • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. The Journal of Marketing, 52(3), 2–22.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2020 The Author(s)

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Rajagopal, A. (2020). Developing Scale to Measure Perceived Brand Literacy of Consumer Products: An Empirical Experiment. In: Rajagopal, Behl, R. (eds) Innovation, Technology, and Market Ecosystems. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-23010-4_15

Download citation

Publish with us

Policies and ethics