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The Role of Change Readiness in Determining Existing Relationship Between TQM Practices and Employee Performance

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Advances in Artificial Intelligence, Software and Systems Engineering (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 965))

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Abstract

The significance of Total Quality Management (TQM) in fast changing industries such as the Information Technology (IT) sector cannot be overemphasized. The study was designed to determine the existing relationship between employee performance and Total Quality Management practices within a technological driven sector. Coupled with this, employee willingness to change and Individual Change Readiness (ICR) were explored while considering employee performance. Quantitative study of Software firms in Nigeria was carried out using descriptive statistical method, and the results were subjected to correlation analysis and structural equation modeling, for the data analysis. From the results, it is seen that TQM practices, as well as ICR, serve as a considerable benchmark for measuring employee performance. The findings observed favors the facilitative function of ICR. These observations are critical so long the degree of employee’s readiness to change contributes immensely to organizational transformation. This study contributes to the body of knowledge by revealing the significance of ICR from a TQM perspective as it influences employee performance.

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Authors and Affiliations

  1. Mechanical and Industrial Engineering Tech Department, University of Johannesburg, Johannesburg, 2006, GT, Republic of South Africa

    Timothy Laseinde

  2. Postgraduate School of Engineering Management, University of Johannesburg, Johannesburg, Republic of South Africa

    Ifetayo Oluwafemi & Jan-Harm Pretorius

  3. College of SMS, Afe Babalola University, Ado Ekiti, Ekiti State, Nigeria

    Ifetayo Oluwafemi & Ajayi Makinde O

  4. Department of Quality and Operations Management, University of Johannesburg, Johannesburg, Republic of South Africa

    Jesusetemi Oluwafemi

Authors
  1. Timothy Laseinde
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  2. Ifetayo Oluwafemi
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  3. Jan-Harm Pretorius
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  4. Ajayi Makinde O
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  5. Jesusetemi Oluwafemi
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Corresponding author

Correspondence to Ifetayo Oluwafemi .

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Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

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Laseinde, T., Oluwafemi, I., Pretorius, JH., O, A.M., Oluwafemi, J. (2020). The Role of Change Readiness in Determining Existing Relationship Between TQM Practices and Employee Performance. In: Ahram, T. (eds) Advances in Artificial Intelligence, Software and Systems Engineering. AHFE 2019. Advances in Intelligent Systems and Computing, vol 965. Springer, Cham. https://doi.org/10.1007/978-3-030-20454-9_51

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  • DOI: https://doi.org/10.1007/978-3-030-20454-9_51

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-20453-2

  • Online ISBN: 978-3-030-20454-9

  • eBook Packages: EngineeringEngineering (R0)

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