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Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones

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Human Work Interaction Design. Designing Engaging Automation (HWID 2018)

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Abstract

The influence of the interplay between mobile phones’ and users’ awareness on User Experience (UX) of using mobile phone remains unclear. To fill that gap, a one-week logging study with 32 participants and a follow-up survey questionnaire were conducted. The usage of mobile phone applications are self-reported found to be both initiated by the self-awareness of the user and dependent on contextual factors. Active awareness of mobile phones deteriorated easily with decreasing computing resources due to increasing usage and thus triggered passive awareness in the user. We advance a conceptual model and discuss the implications for designing mobile context-aware systems and services. The outcome of this study lays the groundwork for comprehending the dynamics of UX for mobile context-aware systems and services.

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Acknowledgement

This study was funded by the Marie Skłodowska-Curie Action, grant number 708122, project Mobile context-aware cross-cultural applications (MOCCA). The log tools (Android) are at http://sf.cbs.dk/mocca or at https://www.researchgate.net/project/Mobile-context-aware-cross-cultural-applications-Funded-by-Marie-Sklodowska-Curie-actions.

Author information

Authors and Affiliations

  1. Copenhagen Business School, Frederiksberg, Denmark

    Xiangang Qin, Chee-Wee Tan & Torkil Clemmensen

  2. Beijing University of Posts and Telecommunications, Beijing, China

    Xiangang Qin

Authors
  1. Xiangang Qin
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  2. Chee-Wee Tan
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  3. Torkil Clemmensen
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Corresponding author

Correspondence to Torkil Clemmensen .

Editor information

Editors and Affiliations

  1. University of Milan, Milan, Italy

    Barbara Rita Barricelli

  2. Aalto University, Aalto, Finland

    Virpi Roto

  3. Copenhagen Business School, Frederiksberg, Denmark

    Torkil Clemmensen

  4. Madeira Interactive Technologies Institute, Funchal, Portugal

    Pedro Campos

  5. Madeira Interactive Technologies Institute, Funchal, Portugal

    Arminda Lopes

  6. Madeira Interactive Technologies Institute, Funchal, Portugal

    Frederica Gonçalves

  7. University of West London, London, UK

    José Abdelnour-Nocera

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Qin, X., Tan, CW., Clemmensen, T. (2019). Unraveling the Influence of the Interplay Between Mobile Phones’ and Users’ Awareness on the User Experience (UX) of Using Mobile Phones. In: Barricelli, B., et al. Human Work Interaction Design. Designing Engaging Automation. HWID 2018. IFIP Advances in Information and Communication Technology, vol 544. Springer, Cham. https://doi.org/10.1007/978-3-030-05297-3_5

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  • DOI: https://doi.org/10.1007/978-3-030-05297-3_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-05296-6

  • Online ISBN: 978-3-030-05297-3

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