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International Workshop on Service Orientation in Holonic and Multi-Agent Manufacturing

SOHOMA 2018: Service Orientation in Holonic and Multi-Agent Manufacturing pp 436–447Cite as

Industry 4.0 and Service Companies: The Case of the French Postal Service

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Part of the book series: Studies in Computational Intelligence ((SCI,volume 803))

Abstract

The aim of this article is to overview the transition of smart logistic companies towards the Industry 4.0. Industry 4.0 is a generic concept that subscribes to the idea of a general awareness of the importance of new technologies for the manufacturing industry. This reflection aims to conserve and develop a strong and innovative industrial activity to support the modernization of different fields. In the case of high volumes service companies, many reasons have led to this modernization; remarkable increase in the volume of items to deliver, complexity of managing the transportation system and the personnel scheduling, humanization of work conditions, etc. In this work, The French postal service company, La Poste, is given as a particular case of study. La Poste daily treats high volumes of mail and parcel items. In this article, the organization of the French postal service system from the collect to the delivery is explicitly described. A literature review of different concerned research axes is presented. Finally, we present what we think are the future needs for researches in these axes.

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Author information

Authors and Affiliations

  1. LUNAM Université, IUT de Nantes – Université de Nantes, LS2N UMR CNRS 60042, avenue du Prof. Jean Rouxel, 44475, Carquefou, France

    Cyrine Selma, Dalila Tamzalit, Nasser Mebarki & Olivier Cardin

  2. La Poste – Direction Technique Branche Services-Courrier-Colis, Nantes, France

    Cyrine Selma, Loic Bruggeman & Didier Thiériot

Authors
  1. Cyrine Selma
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  2. Dalila Tamzalit
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  3. Nasser Mebarki
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  4. Olivier Cardin
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  5. Loic Bruggeman
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  6. Didier Thiériot
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Corresponding author

Correspondence to Cyrine Selma .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control and Computer Science (Automatica), University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. LAMIH UMR CNRS 8201, University of Valenciennes, Valenciennes Cedex 9, France

    Damien Trentesaux

  3. École Nationale Supérieure des Tech., University of Lorraine, Epinal Cedex 9, France

    André Thomas

  4. Department of Management, Information and Production Engineering, Università degli Studi di Bergamo, Dalmine (BG), Italy

    Sergio Cavalieri

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Selma, C., Tamzalit, D., Mebarki, N., Cardin, O., Bruggeman, L., Thiériot, D. (2019). Industry 4.0 and Service Companies: The Case of the French Postal Service. In: Borangiu, T., Trentesaux, D., Thomas, A., Cavalieri, S. (eds) Service Orientation in Holonic and Multi-Agent Manufacturing. SOHOMA 2018. Studies in Computational Intelligence, vol 803. Springer, Cham. https://doi.org/10.1007/978-3-030-03003-2_34

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