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Usability Evaluation of a Public Transport Mobile Ticketing Solution

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Human Systems Engineering and Design (IHSED 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 876))

Abstract

Many public transport mobile ticket solutions have arisen but new technologies can face difficulties when launched for a number of reasons that are directly addressed by usability evaluation – a central process in developing usable, hence useful high quality systems with which humans can interact. This paper presents a usability testing performed in context of use of a recently developed public transport mobile ticketing solution for the Metropolitan Area of Porto, Portugal. The objective was to determine if the application is easy to use and navigate for the average user and to generate valuable suggestions for making the app more user-friendly and tasks such as using public transport services and understanding fares quicker and less complicated. Along with problems detected, a list of recommendations by order of importance for improving usability aspects of the mobile application was provided. This study aims to inform developers about usability practices for making mobile ticketing solutions easier to use and stimulate its wider adoption.

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Author information

Authors and Affiliations

  1. FEUP – Faculty of Engineering, University of Porto, Rua Dr. Roberto Frias, 4200-465, Porto, Portugal

    Daniel Meireles de Amorim, Teresa Galvão Dias & Marta Campos Ferreira

Authors
  1. Daniel Meireles de Amorim
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  2. Teresa Galvão Dias
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  3. Marta Campos Ferreira
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Corresponding author

Correspondence to Daniel Meireles de Amorim .

Editor information

Editors and Affiliations

  1. Institute for Advanced Systems Engineering, University of Central Florida, Orlando, FL, USA

    Tareq Ahram

  2. University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  3. Université de Reims Champagne-Ardenne, Reims, France

    Redha Taiar

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de Amorim, D.M., Dias, T.G., Ferreira, M.C. (2019). Usability Evaluation of a Public Transport Mobile Ticketing Solution. In: Ahram, T., Karwowski, W., Taiar, R. (eds) Human Systems Engineering and Design. IHSED 2018. Advances in Intelligent Systems and Computing, vol 876. Springer, Cham. https://doi.org/10.1007/978-3-030-02053-8_53

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