Abstract
Urban centers and cities across the world are increasing. As per Population Reference Bureau, 70% of world population will live in cities by 2050. This will lead to increasing pressure on city resources, congestion, water and sanitation problems and many other challenges. Governments across nations realize this and are working towards making cities Smarter and governance citizen centric which will help to improve the quality of life of city residents and deliver government services in the most efficient manner. This paper provides a detailed literature review of the existing research on Smart Cities and citizen centric governance. First the role ICT plays in governance is explained and the key trends in ICT which are affecting governance explored. Moreover, the definitions of Smart City are provided, along with an explanation of various dimensions in a Smart City and capabilities required to implement Smart City initiatives. The paper also provides an overview of the key benefits derived once a city transitions to a Smart City. Various challenges faced in delivering citizen centric governance has been reviewed and a case has been made on how Smart governance/e-governance can address these challenged. Additionally, the state of Smart City implementation in Dubai and UAE has been reviewed. The paper is concluded by providing an overview of the various ways in which customer centricity can be embedded into Governance through the application of technology.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Desouza, K.C., Swindell, D., Smith, K.L., Sutherland, A., Fedorschak, K., Coronel, C.: Local government 2035: strategic trends and implications of new technologies. Issues Technol. Innov. 27 (2015)
Howard, H., Cannon, B.M., Mendonsa T.R.: Predicts 2017: government CIOs are caught between adversity and opportunity. Gartner (2016)
Hang, C., Kohlbacher, F.: Disruptive innovations and the greying market. In: Proceedings of the 2007 IEEE IEEM, pp. 1915–1919 (2008)
Mckinsey Global Institute: Disruptive technologies: advances that will transform life, business, and the global economy (2013)
Rokhman, Ali: E-government adoption in developing countries; the case of Indonesia. J. Emerg. Trends Comput. Inf. Sci. 2(5), 228–236 (2011)
Zouridis, S., Thaens, M.: E-government: towards a public administration approach. Asian J. Public Adm. 25(2) (2003)
Madakam, S., Ramaswamy, R., Tripathi, S.: Internet of Things (IoT): a literature review. J. Comput. Commun. 3, 164–173 (2015). https://doi.org/10.4236/jcc.2015.35021
Alkhamisi, A., Monowar, M.: Rise of augmented reality: current and future application areas. Int. J. Internet Distrib. Syst. 1(4), 25–34 (2013). https://doi.org/10.4236/ijids.2013.14005
Mircea, R.T., Ivan, M.L.: Big data: present and future. Database Syst. J. V1 (2014)
Lindman, J., Tuunainen, V.K., Rossi, M.: Opportunities and risks of blockchain in payments. In: Proceedings of the 50th Hawaii International Conference on System Sciences https://doi.org/10.24251/hicss.2017.185 (2017)
de Montjoye, Y.A., Farzanehfar, A., Hendrickx, J. Rocher, L.: «Solving artificial intelligence’s privacy problem», Field actions science reports [Online], Special Issue 17 | 2017, Online since 31 Dec 2017, connection on 1 July 2018. URL: http://journals.openedition.org/factsreports/4494
Hall, R.E.: The vision of a smart city. Presented at the second international life extension technology workshop, Paris, France (2000)
Thuzar, M.: Urbanization in South East Asia: developing smart cities for the future? Regional Outlook, pp. 96–100 (2011)
Bronstein, Z.: Industry and the smart city. Dissent 56(3) (2009)
Finnerty, B., Lacheca, D.: Government portals need to evolve now or they won’t satisfy anyone. Gartner Report (2017)
Deloitte: Smart cities: how rapid advances in technology are reshaping our economy and society (2015)
Albino, V., Berardi, U., Dangelico, R.M.: Smart cities: definitions, dimensions and performance. J. Urban Technol. (2015)
Giffinger, Fertner, C., Kramar, H., Kalasek, R., Pichler-Milanovic´, N., Meijers, E.: Smart cities: ranking of European medium-sized cities Vienna. Centre Reg. Sci. (2007)
Hoevenaars: The biggest challenge to develop a successful Smart City project. Blog Smart City May 28 (2015)
Holland, G.: Will the real smart city please stand up? Cities 12(3), 303–320 (2008)
Wild, L., Chambers, V., King, M., Harris, D.: Common constraints and incentive problems in service delivery. Working paper 351, ODI (2012)
Rampa, F.: Applying the EC’s “Governance Analysis Framework” to the water sector in Kenya. European Centre of Development Policy Management (2011)
Ntiro, S.: eGovernment in Eastern Africa. KPMG, Nairobi (2000)
Madichie, O.M., Al Athmay, A.A.: An initial assessment of e-governance and public sector marketing in UAE. Int. J. Bus. Emerg. Markets 5(3), 234–253 (2013)
Layne, K., Lee, J.W.: Developing fully functional e-government: a four stagemodel. Gov. Inf. Q. 18(2), 122–136 (2001)
Moon, M.J.: The evolution of e-government among municipalities: rhetoric or reality? Public Adm. Rev. 62(4), 424–433 (2002)
Olsson, T., Savisalo, A., Hakkarainen, M., Woodward, C.: User evaluation of mobile augmented reality in architectural planning. In: Gudnason, G., Scherer, R., (eds.), pp. 733–740, CRC Press, Leiden, The Netherlands/Balkema (Taylor & Francis Group) (2012)
Sanders, E.B.-N., Stappers, P.J.: Co-creation and the new landscapes of design. CoDesign Int. J. CoCreation Des. Arts (2008)
Deterding, S., Dixon, D., Khaled, R., Nacke, L.: From game design elements to gamefulness: defining gamification. In: Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments, pp. 9–15 (2011)
Tratz–Ryan: Smart city governance requires a sustainable strategy with well-defined objectives. Gartner (2016)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Obedait, A.A., Youssef, M., Ljepava, N. (2019). Citizen-Centric Approach in Delivery of Smart Government Services. In: Al-Masri, A., Curran, K. (eds) Smart Technologies and Innovation for a Sustainable Future. Advances in Science, Technology & Innovation. Springer, Cham. https://doi.org/10.1007/978-3-030-01659-3_10
Download citation
DOI: https://doi.org/10.1007/978-3-030-01659-3_10
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-01658-6
Online ISBN: 978-3-030-01659-3
eBook Packages: Earth and Environmental ScienceEarth and Environmental Science (R0)