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Service Design and Service Thinking in Healthcare and Hospital Management pp 1–18Cite as

Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare

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Abstract

Increasingly, healthcare systems around the globe are looking to transition toward person-centered models of care. However, how to effectively support this complex transition is not clear. Here we forward service design as a key driver to aid in catalyzing this transformation. In this chapter, we integrate literature on service design (SD) and person-centered care (PCC) to better understand how a SD approach can aid in the transition toward PCC. Synthesized from existing literature, this chapter offers a framework for transitioning from the biomedical model toward PCC, highlighting key changes across four dimensions: contexts, roles, processes, and outcomes. We then show the alignment between PCC and SD across these dimensions and elucidate how SD can help to catalyze related changes with the support of specific methods. In doing so, this chapter offers a guide for healthcare practitioners looking to use SD to support the transformation toward PCC and builds a platform for future research at the intersection of SD and PCC.

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Author information

Authors and Affiliations

  1. FoU i Sörmland, Eskilstuna, Sweden

    Lisa Malmberg & Katarina Wetter-Edman

  2. Department of Computer and Information Science, Linköpings universitet, Linköping, Sweden

    Vanessa Rodrigues & Stefan Holmlid

  3. Centre for Clinical Research Sörmland, Uppsala University, Eskilstuna, Sweden

    Linda Lännerström

  4. Service Research Center (CTF), Karlstad University, Karlstad, Sweden

    Josina Vink

  5. Experio Lab, County Council of Värmland, Karlstad, Sweden

    Josina Vink

Authors
  1. Lisa Malmberg
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  2. Vanessa Rodrigues
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  3. Linda Lännerström
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  4. Katarina Wetter-Edman
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  5. Josina Vink
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  6. Stefan Holmlid
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Corresponding author

Correspondence to Lisa Malmberg .

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Editors and Affiliations

  1. Department of Healthcare Management, Neu Ulm University of Applied Sciences, Neu-Ulm, Germany

    Mario A. Pfannstiel

  2. Management, Professional Services and Sports Economics, University of Potsdam, Potsdam, Germany

    Christoph Rasche

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Malmberg, L., Rodrigues, V., Lännerström, L., Wetter-Edman, K., Vink, J., Holmlid, S. (2019). Service Design as a Transformational Driver Toward Person-Centered Care in Healthcare. In: Pfannstiel, M.A., Rasche, C. (eds) Service Design and Service Thinking in Healthcare and Hospital Management. Springer, Cham. https://doi.org/10.1007/978-3-030-00749-2_1

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