Abstract
Our help desk at the Academy did not have a good system for either walk-in traffic in particular. We introduced the SharePoint list data source for a new solution back in Figure 7. All our users did not have Office 365 accounts, but that wasn’t a problem because the “kiosk” computer would be signed in. Figure 96 shows our initial look at the New Ticket form.
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Notes
- 1.
I chose Tablet in this case since it was primarily intended to run on a kiosk computer in our help desk. We will see that the technician form in the next chapter uses the Phone format.
- 2.
As we have discussed, programming is largely a matter of reading/setting properties, responding to events, and calling methods. Events are listed right along with properties in the editor, making it as easy to handle them as it is to set properties.
- 3.
RGBA stands for red green blue alpha, where each value goes from 0 to 255. Alpha gives the amount of transparency. A tool like Photoshop is good from coming up with these values. Note as in other examples that you can also use named colors like Color.Yellow.
- 4.
Note that this would work for an Excel or other data source as well.
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© 2019 Jeffrey M. Rhodes
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Rhodes, J.M. (2019). Building a Help Ticketing System in PowerApps and SharePoint: New Ticket Form. In: Creating Business Applications with Office 365. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5331-1_15
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DOI: https://doi.org/10.1007/978-1-4842-5331-1_15
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