Abstract
Chatbots need to have features that enable human-like conversations. The goal is to make a chatbot conversation more human and thus better than the menu-driven approach of modern apps. In the previous chapters, we discussed types of chatbots and the regulatory constraints to consider for an in-house developed chatbot. In this chapter, we will discuss the simplified approach to building the integral components of chatbots. Later sections will introduce conversation flow for a sample request to facilitate the context build-up in a chatbot conversation. The chapter will end with the introduction to the “24x7 Insurance Agent” chatbot, which will be the use case discussed throughout the rest of the book.
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© 2019 Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam
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Singh, A., Ramasubramanian, K., Shivam, S. (2019). Chatbot Development Essentials. In: Building an Enterprise Chatbot. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5034-1_3
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DOI: https://doi.org/10.1007/978-1-4842-5034-1_3
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-5033-4
Online ISBN: 978-1-4842-5034-1
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