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Reporting

How to make the most of your ServiceNow data without being cheated

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Spinning Up ServiceNow

Abstract

If you are migrating to ServiceNow from another ITSM tool, your transition plan may include the re-creation in ServiceNow of the most useful reports that you depended on in the previous tool to measure performance and prioritize resources.

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Notes

  1. 1.

    http://sethgodin.typepad.com/seths_blog/2014/08/short-term-long-term.html

  2. 2.

    http://journals.sagepub.com/doi/pdf/10.1111/j.1467-9280.2007.01917.x

  3. 3.

    https://www.servicenow.com/content/dam/servicenow/documents/whitepapers/cs-transalta.pdf

  4. 4.

    http://www.aternity.com/aternity-central/business-transformation-starts-frictionless-user-experience/

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© 2017 Gabriele Kahlout

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Kahlout, G. (2017). Reporting. In: Spinning Up ServiceNow. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2571-4_7

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