Abstract
The quickest way to hook ServiceNow in the everyday workflows of your organization is to let ServiceNow receive emails and automatically convert them into ServiceNow tickets. This frictionless approach works even if you hope to eliminate email one day. Here is how to do it right.
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© 2017 Gabriele Kahlout
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Kahlout, G. (2017). Email support. In: Spinning Up ServiceNow. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2571-4_4
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DOI: https://doi.org/10.1007/978-1-4842-2571-4_4
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-2570-7
Online ISBN: 978-1-4842-2571-4
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