Abstract
The employee attitude and opinion survey has been around business and industry for a long time. For well over fifty years since World War II, the survey process has been tried by most companies on at least one occasion. The focus has been on morale — to identify the things that are causing people to be dissatisfied and to try to smooth out the low spots.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Bateman, Thomas S. and Dennis W. Organ. “Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee Citizenship.” Academy of Management Journal, Vol. 26, No. 4 (December, 1983) pp. 587–595.
Cascio, Wayne F. “Costing Human Resources: The Financial Impact of Behavior in Organizations” (Boston: Kent Publishing Company, 1982).
Crosby, Philip B. Quality is Free: The AH of Making Quality Certain (New York: McGraw-Hill, 1979).
Klein Bruce W. “Missed Work and Lost Hours,” May 1985. Monthly Labor Review (Nov. 1986) pp. 26-30.
Management Decision Systems, Inc., Relationship Between Department Level Job Satisfaction and Absence Rates Darien, CT: MDS, Inc., (1985) (Internal Report).
Management Decision Systems, Inc., Survey-Measured Intention to Leave and Subsequent Turnover Darien, CT: MDS, Inc., (1984) (Internal Report).
Mercer, Michael W. “Turnover: Reducing the Costs.” Personnel, Vol. 65, No. 12, (1988) pp. 36–42.
Mirvis, Philip H. and Edward E. Lawler, III. “Measuring the Financial Impact of Employee Attitudes.” Journal of Applied Psychology, Vol. 62, No. 1 (1977)pp. 1–8.
Organ, Dennis W. “A Reappraisal and Reinterpretation of the Satisfaction-Causes-Performance Hypothesis.” Academy of Management Review Vol. 2, (1977) pp. 46–53.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1991 Springer Science+Business Media New York
About this chapter
Cite this chapter
Hinrichs, J.R. (1991). Survey Data as a Catalyst for Employee Empowerment and Organizational Effectiveness. In: Niehaus, R.J., Price, K.F. (eds) Bottom Line Results from Strategic Human Resource Planning. Springer, Boston, MA. https://doi.org/10.1007/978-1-4757-9539-4_23
Download citation
DOI: https://doi.org/10.1007/978-1-4757-9539-4_23
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4757-9541-7
Online ISBN: 978-1-4757-9539-4
eBook Packages: Springer Book Archive