Skip to main content
SpringerLink
Log in

Communication and Interpersonal Skills

  • Chapter
Family Medicine

Abstract

Everyone practices the skill of communication daily. From the first expression of dissatisfaction with the birth trauma, individuals are exploring, developing, and perfecting ways with which they share information with others. Over years of experimentation they adopt methods of communicating that reflect their individual personalities and past experiences.1 These highly personalized styles of communication hold a central place in the practice of the art and science of medicine. Physicians need to appreciate the rich and varied ways in which patients express themselves. They also must be aware of their own style of communication and its effect on patients.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 74.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Watzlawick P, Beavin JH, Jackson DD: Pragmatics of Human Communication: A Study of Interactional Patterns, Pathologies and Paradoxes. New York, WW Norton, 1967.

    Google Scholar 

  2. Inui TS, Carter WB, Kukull WA, Haigh VH: Outcome-based doctor-patient interaction analysis. Med Care I, II. 20: 535–566, 1982.

    Article  CAS  Google Scholar 

  3. Reader GG, Pratt L, Mudd MC: What patients expect from their doctors. Mod Hosp 89: 88–94, 1957.

    PubMed  CAS  Google Scholar 

  4. DiMatteo MR, Prince LM, Taranta A: Patients’ perceptions of physicians’ behaviors: Determinants of patient commitment to the therapeutic relationship. J Community Health 4: 280–290, 1979.

    Article  PubMed  CAS  Google Scholar 

  5. Eisenberg L: The search for care. Daedalus 106: 235246, 1977.

    Google Scholar 

  6. Stimson GV: Interaction between patients and general practitioners in the United Kingdom. In: Gallagher EB (ed.) The Doctor-Patient Relationship in the Changing Health Scene. USDHEW(PHS,NIH) DHEW Pub No. (NIH) 78–183, 69–84.

    Google Scholar 

  7. Snyder D, Lynch JJ, Gross L: Doctor-patient communication in private family practice. J Fam Pract 3: 27 1276, 1976.

    Google Scholar 

  8. Hulka BS, Kupper LC, Cassel JC, Mayo F: Doctor-patient communication and outcomes among diabetic patients. J Community Health 1: 15–26, 1975.

    Article  PubMed  CAS  Google Scholar 

  9. Waitzkin H, Stoeckle JD: The communication of information about illness: Clinical, sociological and methodological considerations. Adv Psychosom Med 8: 180–215, 1972.

    PubMed  CAS  Google Scholar 

  10. Wolraich ML, Reiter S: Training physicians in communication skill. Develop Med Child Neurol 21: 773–778, 1979.

    Article  PubMed  CAS  Google Scholar 

  11. Korsch BM, Gozzi EK, Francis V: Gaps in doctor-patient communication. Pediatrics 42: 855–871, 1968.

    PubMed  CAS  Google Scholar 

  12. Duff RS, Hollingshead AB: Sickness and Society. New York, Harper & Row, 1968.

    Google Scholar 

  13. Doyle BJ, Ware JE: Physician conduct and other factors that affect consumer satisfaction with medical care. J Med Educ 52: 793–801, 1977.

    PubMed  CAS  Google Scholar 

  14. KastelerJ, Kane R, Olsen D, Thetford C: Issues underlying prevalence of “doctor-shopping” behavior. J Health Soc Behav 17: 328–339, 1976.

    Article  Google Scholar 

  15. Cobb B: Why do people detour to quacks? Psychiat Bull 3: 66–69, 1954.

    Google Scholar 

  16. Gallagher EB: Conference background and objectives. In: Gallagher EB (ed.) The Doctor-Patient Relationship in the Changing Health Scene. USDHEW (PHS,NIH) DHEW Pub No. (NIH) 78–183, 1–7.

    Google Scholar 

  17. Davis MS: Variations in patients’ compliance with doctors’ orders: Analyses of congruence between survey responses and results of empirical investigations. J Med Educ 41: 1037–1048, 1966.

    PubMed  CAS  Google Scholar 

  18. Stimson G: Obeying doctor’s orders: A view from the other side. Soc Sci & Med 8: 97–104, 1974.

    Article  CAS  Google Scholar 

  19. Francis V, Korsch BM, Morris MJ: Gaps in doctor-patient communication: Patients’ response to medical advice. N Engl J Med 280: 535–540, 1969.

    Article  PubMed  CAS  Google Scholar 

  20. Scheffe TJ: Emotion work and distancing in medical settings. In: Gallagher EB (ed.) The Doctor-Patient Relationship in the Changing Health Scene. USDHEW (PHS,NIH) DHEW Pub No. (NIH) 78–183, pp. 105117.

    Google Scholar 

  21. Antonovsky A, Hartman H: Delay in the detection of cancer: A review of the literature. Health Educ Monogr 2: 98–126, 1974.

    Article  Google Scholar 

  22. Alpert JJ: Broken appointments. Pediatrics 34: 127132, 1964.

    Google Scholar 

  23. Ben-Sira Z: The function of the professional’s affective behavior in client satisfaction: A revised approach to social interaction theory. J Health Soc Behav 17: 311, 1976.

    Article  Google Scholar 

  24. Jarvinen KAJ: Can ward rounds be a danger to patients with myocardial infarction? Br Med J 1: 318–320, 1955.

    Article  PubMed  CAS  Google Scholar 

  25. Lynch JJ, Thomas SA, Mills ME, Malinow K, Katcher AH: The effects of human contact on cardiac arrhythmia in coronary care patients. J Exp Soc Psychol 11: 155–165, 1975.

    Article  Google Scholar 

  26. Egbert LD, Battit GE, Welch CE, Bartlett MK: Reduction of postoperative pain by encouragement and instruction of patients: A study of doctor-patient rapport. N Engl J Med 270: 825–827, 1964.

    Article  PubMed  CAS  Google Scholar 

  27. Skipper JK, Leonard RC: Children, stress, and hospitalization: A field experiment. J Health Soc Behav 9: 275–287, 1968.

    Article  PubMed  Google Scholar 

  28. Morgan WL, Engel GL: The clinical approach to the patient. Philadelphia, Saunders, 1969.

    Google Scholar 

  29. Byrne PS, Long BEL: Doctors Talking to Patients: A Study of the Verbal Behaviour of General Practitioners Consulting in Their Surgeries. London, Her Majesty’s Stationery Office, 1976.

    Google Scholar 

  30. Froelich RE, Bishop FM: Clinical Interviewing Skills. St Louis, Mosby, 1977.

    Google Scholar 

  31. Smith CK, Leversee JH: Basic interviewing skills. In: Rosen GM, Geyman JP, Layton RH (eds.) Behavior Science in Family Practice. New York, Appleton-Century-Crofts, 1980, pp. 109–121.

    Google Scholar 

  32. Brammer LM: The Helping Relationship: Process and Skills. 2nd ed. Englewood Cliffs, Prentice-Hall, 1979.

    Google Scholar 

  33. Cassell EJ: The Healer’s Art: A New Approach to the Doctor-Patient Relationship. New York, Penguin Books, 1976.

    Google Scholar 

  34. Maguire GP, Rutter DR: History-taking for medical students. I. Deficiencies in performance. Lancet 2: 556–558, 1976.

    Article  PubMed  CAS  Google Scholar 

  35. Stiles WB, Putnam SM, Wolf MH, James SA: Interaction exchange structure and patient satisfaction with medical interviews. Med Care 17: 667–679, 1979.

    Article  PubMed  CAS  Google Scholar 

  36. Marks J, Goldber D, Hillier V: Determinants of the ability of general practitioners to detect psychiatric illness. Psychol Med 9: 337–354, 1979.

    Article  PubMed  CAS  Google Scholar 

  37. Kessel N: Reassurance. Lancet 1: 1128–1133, 1979.

    Article  CAS  Google Scholar 

  38. Blondis MN, Jackson BE: Nonverbal communication with patients. New York, Wiley, 1977.

    Google Scholar 

  39. Friedman HS: Nonverbal communication between patients and medical practitioners. J Soc Issues 35: 8299, 1979.

    Google Scholar 

  40. DiMatteo MR: A social-psychological analysis of physician-patient rapport: Toward a science of the art of medicine. J Soc Issues 35: 12–33, 1979.

    Article  Google Scholar 

  41. Sherer M, Rogers RW: Effects of therapist’s nonverbal communication on rated skill and effectiveness. J Clin Psychol 36: 696–700, 1980.

    Article  PubMed  CAS  Google Scholar 

  42. Leathers DG: Nonverbal Communication Systems. Boston, Allyn & Bacon, 1976.

    Google Scholar 

  43. Freemon B, Negrete VF, Davis M, Korsch BM: Gaps in doctor-patient communication: doctor-patient interaction analysis. Pediatr Res 5: 298–311, 1971.

    Article  Google Scholar 

  44. Pratt L, Seligmann A, Reader G: Physicians’ views on the level of medical information among patients. Am J Public Health 47: 1277–1283, 1957.

    Article  CAS  Google Scholar 

  45. Davis MS: Variations in patients’ compliance with doctors’ advice: An empirical analysis of patterns of communication. Am J Public Health 58: 274–286, 1968.

    Article  CAS  Google Scholar 

  46. Ley P, Spellman MS: Communication in an out-patient setting. Br J Soc Clin Psychol 4: 114–116, 1965.

    Article  PubMed  CAS  Google Scholar 

  47. Ley P: Communication in the clinical setting. Br J Orthodont 1: 173–177, 1974.

    CAS  Google Scholar 

  48. Ley P, Whitworth MA, Skilbeck CE, et al.: Improving doctor-patient communications in general practice. J Roy Coll Gen Pract 26: 720–724, 1976.

    CAS  Google Scholar 

  49. Bertakis KD: The communication of information from physician to patient: A method for increasing patient retention and satisfaction. J Fam Pract 5: 217–222, 1977.

    PubMed  CAS  Google Scholar 

  50. Zola IK: Structural constraints in the doctor-patient relationship: The case of non-compliance. In: Eisenberg L, Kleinman A (eds.) The Relevance of Social Science for Medicine. Dordrecht, D Reidel, 1980, pp. 241–252.

    Google Scholar 

  51. Rogers CR: On Becoming a Person. Boston, Houghton, Mifflin, 1961.

    Google Scholar 

  52. Ekman P, Friesen WV: Nonverbal leakage and clues to deception. Psychiatry 32: 88–106, 1969.

    PubMed  CAS  Google Scholar 

  53. DiMatteo MR, Taranta A, Friedman HS, Prince LM: Predicting patient satisfaction from physicians’ nonverbal communication skills. Med Care 18: 376–387, 1980.

    Article  PubMed  CAS  Google Scholar 

  54. Byrne PS, Heath CC: Practitioners’ use of non-verbal behaviour in real consultations. J Roy Coll Gen Pract 30: 327–331, 1980.

    CAS  Google Scholar 

  55. Salzman C, Shader R, Scott DA, Binstock W: Interviewer anger and patient dropout in a walk-in clinic. Compr Psychiat 11: 267–273, 1970.

    Article  PubMed  CAS  Google Scholar 

  56. Smith CK, Polis E, Hadac RR: Characteristics of the initial medical interview associated with patient satisfaction and understanding. J Fam Pract 12: 283–288, 1981.

    PubMed  CAS  Google Scholar 

  57. Larsen K, Smith CK: Assessment of nonverbal communication in the patient-physician interview. J Fam Pract 12: 481–488, 1981.

    PubMed  CAS  Google Scholar 

  58. Milmoe S, Rosenthal R, Blane HT, Chafetz ML, Wolf I: The doctor’s voice: Postdictor of successful referral of alcoholic patients. J Abn Psychol 72: 78–82, 1967.

    Article  CAS  Google Scholar 

  59. Duncan DS, Rosenthal R: Vocal emphasis in experimenters’ introduction reading as unintended determinant of subjects’ responses. Language & Speech 11: 20–26, 1968.

    Google Scholar 

  60. LaCrosse MB: Nonverbal behavior and perceived counselor attractiveness and pursuasiveness. J Counsel Psychol 22: 563–566, 1975.

    Article  Google Scholar 

  61. Svarstad BL: Physician-patient communication and patient conformity with medical advice. In: Mechanic D (ed.) The Growth of Bureaucratic Medicine: An Inquiry into the Dynamics of Patient Behavior and the Organization of Medical Care. New York, Wiley, 1976, pp. 220–238.

    Google Scholar 

  62. Taylor RB: The Practical Art of Medicine. Hagerstown, Harper & Row, 1972.

    Google Scholar 

  63. Brody H, Waters DB: Diagnosis is treatment. J Fam Pract 10: 445–449, 1980.

    PubMed  CAS  Google Scholar 

  64. Ketai R: Family practitioners’ knowledge about treatment of depression. JAMA 235: 2600–2603, 1976.

    Article  PubMed  CAS  Google Scholar 

  65. Ben-Sira Z: Affective and instrumental components in the physician-patient relationship: An additional di-mention of interactional theory. J Health Soc Behav 21: 170–180, 1980.

    Article  PubMed  CAS  Google Scholar 

  66. Leik R, Leik S: Transition to interpersonal commitment. In: Hamblin R, Kunkel J (eds.) Behavioral Theory in Sociology. Transaction, 1977, pp. 299–322.

    Google Scholar 

  67. Hornsby JL, Payne FE Jr.: A model for communication skills development for family practice residents. J Fam Pract 8: 71–76, 1979.

    PubMed  CAS  Google Scholar 

  68. Fine VK, Therrin ME: Empathy in the doctor-patient relationship: Skill training for medical students. J Med Educ 52: 752–757, 1977.

    PubMed  CAS  Google Scholar 

  69. Haase RF, Tepper DT: Nonverbal components of empathic communication. J Counsel Psychol 19: 417–424, 1972.

    Article  Google Scholar 

  70. Ward NG, Stein L: Reducing emotional distance: A new method to teach interviewing skills. J Med Educ 50: 605–614, 1975.

    PubMed  CAS  Google Scholar 

  71. Gilbert S, Horenstein D: The dyadic effects of self-disclosure: Level versus valence. Hum Commun Res 1: 316–322, 1975.

    Article  Google Scholar 

  72. Lochman JE, Dain RN, Fogleman JD, Sullivan DH: Interviewing skills training in a family practice residency program. J Fam Pract 12: 1080–1081, 1981.

    PubMed  CAS  Google Scholar 

  73. Kahana RJ, Bibring GL: Personality types in medical management. In: Zinberg NE (ed.) Psychiatry and Medical Practice in a General Hospital. New York, International Universities Press, 1964, pp. 108–123.

    Google Scholar 

  74. Issacs KS, Haggard EA: Some methods used in the study of affect in psychotherapy. In: Gottschalk LA, Auerbach AH (eds.) Methods of Research in Psychotherapy. New York, Appleton-Century-Crofts, 1966, pp. 234–238.

    Google Scholar 

  75. Kleinman A, Eisenberg L, Good B: Culture, illness and care: Clinical lessons from anthropologic and cross-cultural research. Ann Intern Med 88: 251–258, 1978.

    Article  PubMed  CAS  Google Scholar 

  76. Reading A: Illness and disease. Med Clin North Am 61: 703–710, 1977.

    PubMed  CAS  Google Scholar 

  77. McWhinney IR: Beyond diagnosis: An approach to the integration of behavioral science and clinical medicine. N Engl J Med 287: 384–387, 1972.

    Article  PubMed  CAS  Google Scholar 

  78. Eisenberg L: What makes persons “patients” and patients “well.” Am J Med 69: 277–286, 1980.

    Article  PubMed  CAS  Google Scholar 

  79. Chrisman NJ, Baker RM: Exploring the doctor-patient relationship: A sociocultural pilot study in a family practice residency. J Fam Pract 7: 713–719, 1978.

    PubMed  CAS  Google Scholar 

  80. Zola IK: Pathways to the doctor: From person to patient. Soc Sci Med 7: 677–689, 1973.

    Article  PubMed  CAS  Google Scholar 

  81. Lipowski ZJ: Physical illness, the individual, and the coping process. Psychiatry in Med 1: 91–102, 1970.

    Article  CAS  Google Scholar 

  82. Engel GL: The clinical application of the biopsychosocial model. Am J Psychiatry 137: 535–544, 1980.

    PubMed  CAS  Google Scholar 

  83. Engel GL: The need for a new medical model: A challenge for biomedicine. Science 196: 129–136, 1977.

    Article  PubMed  CAS  Google Scholar 

  84. Engel GL: The biopsychosocial model and the education of health professionals. Ann N Y Acad Sci 310: 169–181, 1978.

    Article  PubMed  CAS  Google Scholar 

  85. Pfifferling JH: A cultural prescription for medicocentrism. In: Eisenberg L, Kleinman A (eds.) The relevance of social science for medicine. Dordrecht, Holland, D Reidel, 1980, pp. 197–222.

    Google Scholar 

  86. Katon W, Kleinman A: Doctor-patient negotiation and other social science strategies in patient care. In: Eisenberg L, Kleinman A (eds.) The Relevance of Social Science for Medicine. Dordrecht, Holland, D Reidel, 1980, pp. 253–282.

    Google Scholar 

  87. Blumhagen D: Hyper-tension: A folk illness with a medical name. Cult Med Psychiatry 4: 197–227, 1980.

    Article  PubMed  CAS  Google Scholar 

  88. Good BJ, Good MD: The meaning of symptoms: A cultural hermeneutic model for clinical practice. In: Eisenberg L, Kleinman A (eds.) The Relevance of Social Science for Medicine. Dordrecht, Holland, D Rei-del, 1980, pp. 165–196.

    Google Scholar 

  89. Platt FW, McMath JC: Clinical hypocompetence: The interview. Ann Intern Med 91: 898–902, 1979.

    Article  PubMed  CAS  Google Scholar 

  90. Kepecs JG: Tracking errors in psychotherapy. Am J Psychother 33: 365–377, 1979.

    PubMed  CAS  Google Scholar 

  91. Groves JE: Taking care of the hateful patient. N Engl J Med 298: 883–887, 1978.

    Article  PubMed  CAS  Google Scholar 

  92. Anstett R: The difficult patient and the physician-patient relationship. J Fam Pract 11: 281–286, 1980.

    PubMed  CAS  Google Scholar 

  93. Ries RK, Bokan JA, Katon WJ, Kleinman A: The medical care abuser: Differential diagnosis and management. J Fam Pract 13: 257–265, 1981.

    PubMed  CAS  Google Scholar 

  94. Taylor SE: Hospital patient behavior: Reactance, helplessness, or control? J Soc Issues 35: 156–184, 1979.

    Article  Google Scholar 

  95. Kris K: Psychiatric consultation in the management of patient ambivalence interfering with the doctor-patient relationship. AmJ Psychiatry 138: 194–197, 1981.

    CAS  Google Scholar 

  96. Papper S: The undesirable patient. J Chron Dis 22: 777–779, 1970.

    Article  PubMed  CAS  Google Scholar 

  97. Berger LR: The Winnicott squiggle game: A vehicle for communicating with the school aged child. Pediatrics 66: 921–924, 1980.

    PubMed  CAS  Google Scholar 

  98. Andolsek K, Novik B: Use of hypnosis with children. J Fam Pract 10: 503–507, 1980.

    PubMed  CAS  Google Scholar 

  99. Sanders JH Jr: The etiquette of primary care. Primary Care 7: 529–544, 1980.

    PubMed  Google Scholar 

  100. Haug M: Doctor patient relationships and the older patient. J Gerontol 34: 852–860, 1979.

    Article  PubMed  CAS  Google Scholar 

  101. Scher M, Wilson L, Mason J: The management of chronic schizophrenia. J Fam Pract 11: 407–413, 1980.

    PubMed  CAS  Google Scholar 

  102. Westbury RC: The electric speaking practice: A telephone workload study. Can Fam Phys 20: 69, 1974.

    CAS  Google Scholar 

  103. Greitzer L, Stapleton FB, Wright L, Wedgewood RJ: Telephone assessment of illness by practicing pediatricians. J Pediatr 88: 880–882, 1976.

    Article  PubMed  CAS  Google Scholar 

  104. Perrin EC, Goodman HC: Telephone management of acute pediatric illness. N Engl J Med 298: 130–135, 1978.

    Article  PubMed  CAS  Google Scholar 

  105. Ott JE, Bellaire J, Machotka P, Moon JB: Patient management by telephone by child health associates and pediatric house officers. J Med Educ 49: 596–600, 1974.

    PubMed  CAS  Google Scholar 

  106. Conrath VW, Buckingham P, Dunn EV, et al: An experimental evaluation of alternative communication systems as used for medical diagnosis. Behav Sci 20: 296–305, 1975.

    Article  PubMed  CAS  Google Scholar 

  107. Spitz L, Bloch E: Denial and minimization in telephone contacts with patients. J Fam Pract 12: 93–98, 1981.

    PubMed  CAS  Google Scholar 

  108. Strasser PH, Levy JC, Lamb GA, Rosenkrans J: Controlled clinical trial of pediatric telephone protocols. Pediatrics 64: 553–557, 1979.

    PubMed  CAS  Google Scholar 

  109. Levy JC, Rosenkrans J, Lamb GA, Friedman M, Kaplan D, Strasser P: Development and field testing of protocols for the management of pediatric telephone calls: Protocols for pediatric telephone calls. Pediatrics 64: 558–563, 1979.

    PubMed  CAS  Google Scholar 

  110. Boekelheide PD: Termination and transfer of patients in family practice. J Fam Pract 6: 1019–1024, 1978.

    PubMed  CAS  Google Scholar 

  111. Scott NC, Donnelly MB, Hess JW: Changes in interviewing styles of medical students. J Med Educ 50: 1124–1126, 1975.

    PubMed  CAS  Google Scholar 

  112. Balint M: The Doctor, His Patient, and the Illness. London, Pitman, 1957.

    Google Scholar 

  113. Scheingold L: A Balint seminar in the family practice residency setting. J Fam Pract 10: 267–270, 1980.

    PubMed  CAS  Google Scholar 

  114. Anderson JL: A practical approach to teaching about communication with terminal cancer patients. J Med Educ 54: 823–824, 1979.

    PubMed  CAS  Google Scholar 

  115. Siris SG, Docherty JP, Roose SP: An experience with role-playing in psychiatric education. J Med Educ 55: 787–792, 1980.

    Google Scholar 

  116. Falvo D: Patient perception as a tool for evaluation and feedback in family practice resident training. J Fam Pract 10: 471–474, 1980.

    PubMed  CAS  Google Scholar 

  117. Anstett R: Patient discussion groups in the training of family practice residents. J Fam Pract 10: 143–144, 1980.

    PubMed  CAS  Google Scholar 

  118. Goldberg DP, Steele JJ, Smith C, Spivey L: Training family doctors to recognize psychiatric illness with increased accuracy. Lancet 2: 521–523, 1980.

    Article  PubMed  CAS  Google Scholar 

  119. Verby J, Holden P, Davis R: Peer review of consultations in primary care: The use of audiovisual recordings. Br Med J 2: 1686–1688, 1979.

    Article  Google Scholar 

  120. Lewis E: Counter-transference problems in hospital practice. Br J Med Psychol 52: 37–42, 1979.

    Article  PubMed  CAS  Google Scholar 

  121. Kagan N: Interpersonal Process Recall: A method for influencing human interaction. Lancing:n.p., 1976.

    Google Scholar 

  122. Adler LM, Enelow AJ: An instrument to measure skill in diagnostic interviewing: A teaching and evaluation tool. J Med Educ 41: 281–288, 1966.

    PubMed  CAS  Google Scholar 

  123. Linn LS, Wilson RM: Factors related to a communication style among medical house staff. Med Care 18: 1013–1019, 1980.

    Article  PubMed  CAS  Google Scholar 

  124. Carroll JG, Monroe J: Teaching medical interviewing: A critique of educational research and practice. J Med Educ 54: 498–500, 1979.

    PubMed  CAS  Google Scholar 

Download references

Authors
  1. Wayne T. Dodge
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Department of Family and Community Medicine, Bowman Gray School of Medicine of Wake Forest University, 300 South Hawthorne Road, 27103, Winston-Salem, North Carolina, USA

    Robert B. Taylor M.D. (Professor) (Professor)

Rights and permissions

Reprints and permissions

Copyright information

© 1983 Springer Science+Business Media New York

About this chapter

Cite this chapter

Dodge, W.T. (1983). Communication and Interpersonal Skills. In: Taylor, R.B. (eds) Family Medicine. Springer, New York, NY. https://doi.org/10.1007/978-1-4757-4002-8_22

Download citation

  • DOI: https://doi.org/10.1007/978-1-4757-4002-8_22

  • Publisher Name: Springer, New York, NY

  • Print ISBN: 978-1-4757-4004-2

  • Online ISBN: 978-1-4757-4002-8

  • eBook Packages: Springer Book Archive

Publish with us

Policies and ethics

Search

Navigation