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Systemic Patterns of Practice to Improve e-Government Evaluation

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Measuring E-government Efficiency

Part of the book series: Public Administration and Information Technology ((PAIT,volume 5))

Abstract

e-Government is now a worldwide and complex phenomenon. A dominant view of how it should be evaluated focuses on assessing both e-Government evolution and use. Questions about the purposes and contributions of e-Government to societal improvement are being excluded from the evaluation. In this chapter a case study of Colombia is used to gain insights into the challenges faced by evaluators. With these insights and using systems thinking as a body of knowledge, three (3) conceptual patterns of practice are defined to help stakeholders engage with evaluation activities and positively improve the influence of e-Government in society.

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Notes

  1. 1.

    According to Colombian e-Government evaluators, for businesses two evaluation interviews are conducted: one with the legal representative and another with the person in charge of using an e-Government service.

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Acknowledgement

The author wishes to thank evaluators from the Colombian government (Programa Gobierno en Línea) for their invaluable insight, advice and information in relation to this chapter.

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Authors and Affiliations

  1. School of Management, Royal Holloway, University of London, Egham Hill, Egham, Surrey, TW200EX, UK

    José-Rodrigo Córdoba

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  1. José-Rodrigo Córdoba
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Correspondence to José-Rodrigo Córdoba .

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Editors and Affiliations

  1. Department of Accounting and Finance, University of Granada, Granada, Granada, Spain

    Manuel Pedro Rodríguez-Bolívar

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Córdoba, JR. (2014). Systemic Patterns of Practice to Improve e-Government Evaluation. In: Rodríguez-Bolívar, M. (eds) Measuring E-government Efficiency. Public Administration and Information Technology, vol 5. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-9982-4_2

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