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Implementing e-Services in Spanish Regional Government: A Case Study

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Government e-Strategic Planning and Management

Part of the book series: Public Administration and Information Technology ((PAIT,volume 3))

Abstract

The chapter examines and discusses the approach taken by a regional government to implement e-government as a means of providing e-services, thus enhancing accountability and performance management Specifically, the purpose of this chapter is to acquire a fundamental understanding of how e-services are adopted within regional governments in Spain and to determine precisely which factors have most impact on their adoption. Furthermore, we identify critical success factors (CSF) for innovation and the adoption of e-services in Andalusia, the most populated region of Spain. Our analysis of this case study identifies nine CSFs in the adoption of e-services in Andalusia.

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Acknowledgments

The research reported in this chapter has been supported by the Andalusia Regional Government thought the excellence project “Improving the management, transparency and participation in Local Governments thought the Web 1.0 and Web 2.0” (P10-SEJ-06628).

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Authors and Affiliations

  1. Department of Economic and Business, University of Almeria, Cañada de San Urbano s/n, 04120, Almería, Spain

    Maria del Mar Gálvez-Rodríguez & Carmen Caba-Pérez

  2. Department of Finance and Accounting, Faculty of Business Economics, University of Granada, Granada, Spain

    Antonio López-Hernández

Authors
  1. Maria del Mar Gálvez-Rodríguez
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  2. Carmen Caba-Pérez
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  3. Antonio López-Hernández
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Corresponding author

Correspondence to Maria del Mar Gálvez-Rodríguez .

Editor information

Editors and Affiliations

  1. School of Business and Economics, Technological Education Institute of Thessaly Larissa, Thessaly, Greece

    Leonidas G. Anthopoulos

  2. Department of Public Administration, The University of Texas at San Antonio, San Antonio, Texas, USA

    Christopher G. Reddick

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Gálvez-Rodríguez, M.d.M., Caba-Pérez, C., López-Hernández, A. (2014). Implementing e-Services in Spanish Regional Government: A Case Study. In: Anthopoulos, L., Reddick, C. (eds) Government e-Strategic Planning and Management. Public Administration and Information Technology, vol 3. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-8462-2_11

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