ICT and Innovation in the Public Sector

1. Front Matter

   Pages i-xxii

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2. Introduction

   1. Introduction

      • Francesco Contini, Giovan Francesco Lanzara

      Pages 1-6

3. Perspectives: ICT, institutions and e-government

   1. Front Matter

      Pages 7-7

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   2. Building digital institutions: ICT and the rise of assemblages in government

      • Giovan Francesco Lanzara

      Pages 9-48

   3. How institutions are inscribed in technical objects and what it may mean in the case of the Internet

      • Barbara Czarniawska

      Pages 49-65

   4. The regulative regime of technology

      • Jannis Kallinikos

      Pages 66-87

   5. ICT, marketisation and bureaucracy in the UK public sector: critique and reappraisal

      • Antonio Cordella, Leslie P. Willcocks

      Pages 88-111

4. Experiences: ICT, institutional complexity, and the development of e-services

   1. Front Matter

      Pages 113-113

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   2. E-justice in Finland and in Italy: enabling versus constraining models

      • Marco Fabri

      Pages 115-146

   3. Aligning ICT and legal frameworks in Austria’s e-bureaucracy: from mainframe to the Internet

      • Stefan Koch, Edward Bernroider

      Pages 147-173

   4. Institutional complexity and functional simplification: the case of money claim online service in England and Wales

      • Jannis Kallinikos

      Pages 174-210

   5. Assemblage-in-the-making: developing the e-services for the justice of the peace office in Italy

      • Marco Velicogna, Francesco Contini

      Pages 211-243

   6. ICT, assemblages and institutional contexts: understanding multiple development paths

      • Francesco Contini

      Pages 244-271

5. Back Matter

   Pages 273-278

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This book originates from a multiple year research project on ICT and justice in a number of EU countries. Among the project's major objectives was the development of new methodologies for facilitating ICT-based innovation in the judiciary.

• complexity
• e-government
• Internet

• Research Institute on Judicial Systems, National Research Council (IRSIG-CNR), Bologna, Italy

  Francesco Contini

• University of Bologna, Italy

  Giovan Francesco Lanzara

FRANCESCO CONTINI is a Researcher at IRSIG (Research Institute on Judicial Systems) of Italy's National Research Council. His research work is on ICT-based organizational and institutional innovation in the Italian and European judiciaries. He edited with Marco Fabri the volumes Judicial electronic data interchange in Europe (Lo Scarabeo, 2003) and Justice and Technology in Europe (Kluwer Law International, 2001)

GIOVAN FRANCESCO LANZARA is professor of Organization Studies and Political Science at the University of Bologna, Italy and since 2006a visiting professor at the London School of Economics – Department of Management, Information Systems and Innovation Group. He studies innovation and learning processes in organizations and institutions, has offered contributions at the intersection of three different fields; Organization Studies, Information Systems, and Political Science, which have been widely published in books and international journals.

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