© 2014

Mobile Banking

Evolution or Revolution?


Table of contents

  1. Front Matter
    Pages i-xiii
  2. Bernardo Nicoletti
    Pages 1-3
  3. Bernardo Nicoletti
    Pages 4-18
  4. Bernardo Nicoletti
    Pages 19-79
  5. Bernardo Nicoletti
    Pages 80-95
  6. Bernardo Nicoletti
    Pages 96-104
  7. Bernardo Nicoletti
    Pages 105-111
  8. Bernardo Nicoletti
    Pages 112-125
  9. Bernardo Nicoletti
    Pages 126-141
  10. Bernardo Nicoletti
    Pages 142-161
  11. Bernardo Nicoletti
    Pages 162-169
  12. Back Matter
    Pages 170-209

About this book


Mobile is impacting heavily on our society today. In this book, Nicoletti analyzes the application of mobile to the world of financial institutions. He considers future developments and the possible use of mobile to help the transformation in products, processes, organizations and business models of financial institutions globally.


banking business business model business models development institutions management mediation Mobile Mobile Banking organization organizations science and technology service transformation

Authors and affiliations

  1. 1.University of Rome ‘Tor Vergata’Italy

About the authors

Bernardo Nicoletti graduated from the Polytechnic School of Turin, Italy and has an MSEE from Carnegie Mellon University, Pittsburgh, PA, USA. He worked for GE Capital, as Group CTO, and AIG, with assignments in Italy, UK, USA and Argentina. Currently he is a professor of ICT Procurement at the University of TorVergata, Rome, Italy and provides consultancy in Europe and Asia on IT strategy, organization and procurement. In all his positions, Bernardo has been particularly active in the application of Lean Six Sigma to financial institutions. He calls his approach "Lean & Digitize" and over time has developed a specific methodology as a way to reduce costs and improve quality, bringing value to the customer and to the business. He is the author of over 20 books on management, published in both Italy and the UK. He has been a frequent speaker at international conferences and has published over 200 articles in domestic and international journals.

Bibliographic information

Industry Sectors
Finance, Business & Banking