Patient-Centred Health Care

Achieving Co-ordination, Communication and Innovation

  • Mary A. Keating
  • Aoife M. McDermott
  • Kathleen Montgomery

Part of the Organizational Behaviour in Health Care book series (OBHC)

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Introduction

    1. Mary A. Keating, Aoife M. McDermott, Kathleen Montgomery
      Pages 1-9
  3. Conceptions and Cultures of Patient-Centred Care

    1. Front Matter
      Pages 11-11
    2. Nicholas G. Castle, Jamie C. Ferguson-Rome
      Pages 25-41
    3. Wendy Lipworth, Miles Little, Jill Gordon, Pippa Markham, Ian Kerridge
      Pages 53-62
  4. Coordinating for Patient-Centred Care

  5. Communication in Patient-Centred Care

    1. Front Matter
      Pages 119-119
    2. Andrea C. Schöpf, Gillian S. Martin, Mary A. Keating
      Pages 145-157
    3. Mirjam Koerner, Anne-Kathrin Steger, Heike Ehrhardt, Juergen Bengel
      Pages 158-170
  6. Innovations in Patient-Centred Care

    1. Front Matter
      Pages 171-171
    2. Anne D. Renz, Carolyn A. Watts, Douglas A. Conrad
      Pages 186-196
    3. Peter Nugus, Anne Schoenmakers, Jeffrey Braithwaite
      Pages 197-213
    4. Marianne Storm, Adrian Edwards
      Pages 214-227
    5. Mary A. Keating, Aoife M. McDermott, Kathleen Montgomery
      Pages 228-229
  7. Back Matter
    Pages 230-237

About this book


There are four core themes developed in this book which deal with critical issues, models, theories and frameworks. These expound understandings of patient centred care and the processes, practices and behaviours supporting its attainment: conceptions and cultures of patient-centred care, coordination, communication, innovation.


care communication health health care innovation organization service stakeholder

Editors and affiliations

  • Mary A. Keating
    • 1
  • Aoife M. McDermott
    • 2
  • Kathleen Montgomery
    • 3
  1. 1.School of BusinessTrinity CollegeDublinIreland
  2. 2.Cardiff Business SchoolCardiff UniversityCardiffUK
  3. 3.School of Business AdministrationUniversity of CaliforniaRiversideUSA

Bibliographic information

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