© 2005

Organizational Stress

  • Authors

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Overview of the Book and Business Context

    1. Front Matter
      Pages 1-1
    2. Jane Cranwell-Ward, Alyssa Abbey
      Pages 3-6
    3. Jane Cranwell-Ward, Alyssa Abbey
      Pages 7-23
  3. What is Stress? Background and Importance

    1. Front Matter
      Pages 25-25
    2. Jane Cranwell-Ward, Alyssa Abbey
      Pages 27-38
    3. Jane Cranwell-Ward, Alyssa Abbey
      Pages 39-45
  4. Stress An Organizational Perspective

    1. Front Matter
      Pages 47-47
    2. Jane Cranwell-Ward, Alyssa Abbey
      Pages 49-50
    3. Jane Cranwell-Ward, Alyssa Abbey
      Pages 51-62
    4. Jane Cranwell-Ward, Alyssa Abbey
      Pages 63-71
    5. Jane Cranwell-Ward, Alyssa Abbey
      Pages 72-81
    6. Jane Cranwell-Ward, Alyssa Abbey
      Pages 82-93
    7. Jane Cranwell-Ward, Alyssa Abbey
      Pages 94-111
    8. Jane Cranwell-Ward, Alyssa Abbey
      Pages 112-123
    9. Jane Cranwell-Ward, Alyssa Abbey
      Pages 124-130
    10. Jane Cranwell-Ward, Alyssa Abbey
      Pages 131-142
    11. Jane Cranwell-Ward, Alyssa Abbey
      Pages 143-145
  5. Managing the Stress of Others

    1. Front Matter
      Pages 147-147
    2. Jane Cranwell-Ward, Alyssa Abbey
      Pages 149-149

About this book


This book provides a sound understanding of stress from organizational, managerial and individual perspectives. It is an ideal guide for managers, HR and OH professionals with responsibility for stress management. In order to remain competitive, avoid risk, and be employers of choice, organisations must discover the causes of stress and mitigate them, formulate robust policies and procedures, create an appropriate culture and climate, and support stressed individuals. This book acts as a handbook for all aspects of managing stress. It includes latest cutting-edge thinking developed at Henley Management College and up to date examples and case studies.


management organization stress

About the authors

JANE CRANWELL-WARD is a member of the Associate Faculty and a Programme Director of Open Executive Programmes at Henley Management College, UK. She has studied stress for over twenty years, runs workshops for managing stress and has been a regular conference speaker. She has also conducted a major stress audit for a local authority and is the author of a number of books on stress. She runs her own consultancy specializing in stress management, leadership, team building, managing change and interpersonal skills.

ALYSSA ABBEY is a physiologist who has specialised in maximising performance in the work environment. After post-graduate work and early career in corporate health screening, she studied stress management and began organisational consultancy and workshop facilitation. As BUPA's manager of corporate wellbeing, she was widely quoted in the media and a regular conference speaker. Since September 2003, she has run her own consultancy practice and has been at the forefront of unravelling HSE guidance and occupational health best practice for organisations to find workable solutions to stress issues.

Bibliographic information

Industry Sectors
Chemical Manufacturing
Finance, Business & Banking
Consumer Packaged Goods


'Investing in Health and Wellbeing is key to ensuring the engagement of employees and sustaining a culture of high performance. This book is an invaluable guide, offering insight, education and practical resources to HR and Occupational Health professionals. Its holistic approach gets underneath the complex and sensitive matter of managing stress within the workplace and will help organisations proactively plan Wellbeing strategy. Supporting employees in balancing the demands and pressure they face in work and life.' - Andrea Knight, Human Resources Manager, Microsoft Ltd

'Stress is a significant occupational health & safety issue. Employers have to deal with occupational stress in the same way they would deal with any other health & safety issue; identifying the hazard, assessing the risk and implementing controls. This book provides a valuable and practical guide to employers on how to manage stress within this management framework.' - Mike Wagland, BT Retail Lead Health & Safety Adviser

'With the cost of stress related absence skyrocketing and an ever increasing Litigious culture emerging from a stressed out, overworked workforce this book will be the foundation upon which many HR and senior management professionals can begin to make sense of and deal with the epidemic which has become known as stress.' - Tony Urwin , Clinical & Business Development Manager, BUPA Psychological Services