The Psychology of Customer Care

A Revolutionary Approach

  • Authors
  • James J. Lynch

Table of contents

  1. Front Matter
    Pages i-xvi
  2. The Conscious Elements of Customer Care Psychology

    1. Front Matter
      Pages 1-1
    2. James J. Lynch
      Pages 3-15
    3. James J. Lynch
      Pages 16-44
    4. James J. Lynch
      Pages 45-60
    5. James J. Lynch
      Pages 61-90
    6. James J. Lynch
      Pages 91-106
  3. The Subconscious Elements of Customer Care Psychology

    1. Front Matter
      Pages 121-121
    2. James J. Lynch
      Pages 123-134
    3. James J. Lynch
      Pages 135-143
    4. James J. Lynch
      Pages 144-153
    5. James J. Lynch
      Pages 154-176
    6. James J. Lynch
      Pages 177-212
    7. James J. Lynch
      Pages 224-234
  4. Back Matter
    Pages 245-274

About this book

Introduction

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Keywords

business organization psychology

Bibliographic information

  • DOI https://doi.org/10.1057/9780230375321
  • Copyright Information Palgrave Macmillan, a division of Macmillan Publishers Limited 1992
  • Publisher Name Palgrave Macmillan, London
  • eBook Packages Palgrave Business & Management Collection
  • Print ISBN 978-1-349-39043-4
  • Online ISBN 978-0-230-37532-1
  • About this book
Industry Sectors
Pharma
Automotive
Chemical Manufacturing
Biotechnology
Consumer Packaged Goods