© 2011

Business for the 21st Century

Towards Simplicity and Trust


Table of contents

  1. Front Matter
    Pages i-vii
  2. Introduction

    1. François Dupuy
      Pages 1-8
  3. How Companies Lost their Grip (1): ‘Managerial Sloth’ and its Consequences

    1. Front Matter
      Pages 9-9
    2. François Dupuy
      Pages 11-39
    3. François Dupuy
      Pages 59-76
  4. How Companies Lost their Grip (2): Front-line Managers Have Been Sacrificed on the Altar of Intermediate Bureaucracies

    1. Front Matter
      Pages 77-77
    2. François Dupuy
      Pages 79-99
    3. François Dupuy
      Pages 116-137
  5. Can We Do Things Differently?

  6. Back Matter
    Pages 193-204

About this book


Using 18 new cases this book shows that in the past companies did not manage labour or customers as long as they did not need to. Tougher competition has forced them to recover control using more processes and reporting systems. But the result has been the opposite: the more they rule, the more they lose control.


business Organisation organization trust

Authors and affiliations

  1. 1.Mesa ResearchCaliforniaUSA

About the authors

FRANCOIS DUPUY is an independent consultant specialising in the sociology of organizations and has worked for some of the major corporations in Europe. He was formerly a researcher at the French National Centre for Scientific Research (CNRS), and an affiliate professor at INSEAD, France and Kelley School of Business, Indiana University, USA.

Bibliographic information

Industry Sectors
Finance, Business & Banking