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© 2008

Relationship Competence for Healthcare Management

Peer to Peer

  • Authors
Book

Table of contents

  1. Front Matter
    Pages i-ix
  2. Jennifer Landau, Elio Borgonovi
    Pages 1-5
  3. Jennifer Landau, Elio Borgonovi
    Pages 6-27
  4. Jennifer Landau, Elio Borgonovi
    Pages 28-50
  5. Jennifer Landau, Elio Borgonovi
    Pages 73-98
  6. Jennifer Landau, Elio Borgonovi
    Pages 99-120
  7. Jennifer Landau, Elio Borgonovi
    Pages 121-145
  8. Jennifer Landau, Elio Borgonovi
    Pages 146-166
  9. Back Matter
    Pages 167-187

About this book

Introduction

Healthcare organizations depend on managers to build effective peer relationships to manage complex patient needs. Today, top management is fighting the many headed monster Hydra from Greek Mythology. The organization is steeped in conflict between peers. But, as soon as one problem is resolved, two more have grown in its place. These appear to be personal conflicts, but instead follow patterns of dysfunction. This book provides the conceptual frameworks for identifying these and for developing peer to peer relationship competence in the healthcare organization.

Keywords

management Manager organization Personal trust

About the authors

JENNIFER LANDAU is a Senior Lecturer at the Bocconi School of Management of Organizational Behaviour in Healthcare, Italy. She does healthcare management research on patient quality of life and organizational change. She is a contract professor at State University, Department of Medicine, on physician-patient communication and relationship management.

ELIO BORGNOVI is Professor of Public Management at Bocconi University, Italy, and Director of the Institute of Public Administration. He was Dean of the Bocconi School of Management for eight years and President of the Italian Association of Schools of Management. He has extensive strategic experience in developing healthcare management policy, tools and practice for the Italian National Healthcare System.

Bibliographic information

  • Book Title Relationship Competence for Healthcare Management
  • Book Subtitle Peer to Peer
  • Authors J. Landau
    E. Borgonovi
  • DOI https://doi.org/10.1057/9780230286689
  • Copyright Information Palgrave Macmillan, a division of Macmillan Publishers Limited 2008
  • Publisher Name Palgrave Macmillan, London
  • eBook Packages Palgrave Business & Management Collection Business and Management (R0)
  • Hardcover ISBN 978-0-230-51596-3
  • Softcover ISBN 978-1-349-35418-4
  • eBook ISBN 978-0-230-28668-9
  • Edition Number 1
  • Number of Pages IX, 187
  • Number of Illustrations 0 b/w illustrations, 0 illustrations in colour
  • Topics Management
  • Buy this book on publisher's site
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Reviews

'I would recommend this book for practitioners who want some ready examples of a range of different issues concerning peer to peer relationships.' - Helen Dickinson, International Journal of Integrated Care