Outsourcing Global Services

Knowledge, Innovation and Social Capital

  • Authors
  • Ilan Oshri
  • Julia Kotlarsky
  • Leslie P. Willcocks

Part of the Technology, Work and Globalization book series (TWG)

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Volker Mahnke, Jonathan Wareham, Niels Bjørn-Andersen
    Pages 44-70
  3. Gary C. David, Donald Chand, Sue Newell, João Resende-Santos
    Pages 127-150
  4. Paul C. van Fenema, Vinay Tiwari, Paul W. L. Vlaar
    Pages 216-238
  5. Back Matter
    Pages 311-316

About this book


This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.


business information system Information Technology (IT) innovation service trust

Bibliographic information

Industry Sectors
Finance, Business & Banking