Reframing Resolution

Innovation and Change in the Management of Workplace Conflict

  • Richard Saundry
  • Paul Latreille
  • Ian Ashman

Table of contents

  1. Front Matter
    Pages i-xx
  2. Ian Ashman, Paul Latreille, Richard Saundry
    Pages 1-9
  3. Surveying the Terrain

    1. Front Matter
      Pages 11-11
    2. Jonny Gifford, Matthew Gould, Paul Latreille, Peter Urwin
      Pages 57-77
  4. Managing Conflict on the Front-line

  5. Workplace Mediation and Alternative Dispute Resolution

  6. New Perspectives on Conflict Management

  7. Richard Saundry, Paul Latreille, Ian Ashman
    Pages E1-E3
  8. Back Matter
    Pages 363-381

About this book


Reframing Resolution provides an original, accessible and critical point of reference for students, practitioners and scholars interested in the management of workplace conflict. Drawing on contemporary empirical evidence from the UK, USA, Ireland and Australia, the book explores the front-line challenges facing organizations and individuals in addressing and responding to conflict. In particular, it examines the extent to which conflict management is treated as a strategic issue and discusses the development of mediation and its impact on employment relations culture, the experiences of participants in mediation and the relationship between ADR and workplace justice. Crucially, the book also assesses key innovations in the management of workplace conflict, and discusses the future potential of more integrated and systemic approaches.                                                                                    


Management Mediation Workplace Employment Organization

Editors and affiliations

  • Richard Saundry
    • 1
  • Paul Latreille
    • 2
  • Ian Ashman
    • 3
  1. 1.Plymouth Business SchoolPlymouth UniversityPlymouthUnited Kingdom
  2. 2.Sheffield University Management SchoolSheffieldUnited Kingdom
  3. 3.University of Central LancashireLancashire Business SchoolPrestonUnited Kingdom

Bibliographic information

  • DOI
  • Copyright Information The Editor(s) (if applicable) and The Author(s) 2016
  • Publisher Name Palgrave Macmillan, London
  • eBook Packages Business and Management
  • Print ISBN 978-1-137-51559-9
  • Online ISBN 978-1-137-51560-5
  • Buy this book on publisher's site
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