The Room at the End of the Hall

An Ombudsman’s Notebook

  • Authors
  • Bette Ann Moskowitz

Part of the Transgressions book series (TRANS, volume 92)

Table of contents

  1. Front Matter
    Pages i-xiv
  2. Going In

    1. Front Matter
      Pages 1-4
    2. Bette Ann Moskowitz
      Pages 5-9
    3. Bette Ann Moskowitz
      Pages 10-13
    4. Bette Ann Moskowitz
      Pages 14-16
    5. Bette Ann Moskowitz
      Pages 17-20
    6. Bette Ann Moskowitz
      Pages 21-22
    7. Bette Ann Moskowitz
      Pages 23-25
    8. Bette Ann Moskowitz
      Pages 26-27
    9. Bette Ann Moskowitz
      Pages 28-28
    10. Bette Ann Moskowitz
      Pages 29-30
    11. Bette Ann Moskowitz
      Pages 31-32
    12. Bette Ann Moskowitz
      Pages 33-36
    13. Bette Ann Moskowitz
      Pages 37-42
    14. Bette Ann Moskowitz
      Pages 43-47
    15. Bette Ann Moskowitz
      Pages 48-49
    16. Bette Ann Moskowitz
      Pages 50-53
  3. Going Under

    1. Front Matter
      Pages 54-54
    2. Bette Ann Moskowitz
      Pages 55-62
    3. Bette Ann Moskowitz
      Pages 63-66

About this book

Introduction

In this first person narrative, Bette Ann Moskowitz tells what it is like to be a volunteer long-term care ombudsman, and how, with thirty-six hours of training, she entered the unfamiliar world of a nursing home to advocate for its almost-three hundred residents. She brings the reader along as she learns the ropes, makes mistakes and meets tragic and beautiful people struggling for their lives. When she becomes assistant coordinator of the program, she gets an even broader view of institutional life, advocacy, and old age. Problems are big and small: a man discharged for having a sexual relationship with a fellow resident; residents not getting evening snacks; an intelligent resident with mental health problems fighting to be a partner in her own care. Author of DO I KNOW YOU? A Family's Journey Through Aging and Alzheimer's, Moskowitz says advocating for the old and disabled in long-term care can be a transgressive act. "We often oppose the authorities by standing up for the one with two different shoes against the Suits. Sometimes we don't know enough. We have access, but little power. Yet, an ombudsman may be the only thing standing between the resident and disaster." In addition to shedding light on this unheralded and important volunteer health care worker, THE ROOM AT THE END OF THE HALL raises questions about how America and Americans go about the business of old age, and how old age itself is changing as the baby boomer generation enters it.

Keywords

care ombudsman

Bibliographic information