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Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis

  • Book
  • © 2013

Overview

Authors:
  1. Michael Leiter

    1. , CORD, Acadia University, Wolfville, Canada

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  • Presents a theoretic framework for analyzing the workplace incivility crisis
  • Draws upon a decade of research activity on workplace bullying and incivility
  • Presents perspectives on individual cognitive elements as well as collective group rationales
  • Considers concrete methods for addressing perpetuating workplace incivility and points towards action agendas for evaluating the impact of such methods ?
  • Includes supplementary material: sn.pub/extras

Part of the book series: SpringerBriefs in Psychology (BRIEFSPSYCHOL, volume 8)

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Table of contents (8 chapters)

  1. Front Matter

    Pages i-vii
    Download chapter PDF

  2. The Current Crisis

    • Michael Leiter
    Pages 1-15

  3. Forms of Workplace Mistreatment

    • Michael Leiter
    Pages 17-30

  4. Causes and Consequences of Workplace Mistreatment

    • Michael Leiter
    Pages 31-44

  5. Taking Action to Address Workplace Incivility

    • Michael Leiter
    Pages 45-54

  6. Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health Administration

    • Michael Leiter
    Pages 55-68

  7. The Impact of CREW

    • Michael Leiter
    Pages 69-80

  8. Conclusion

    • Michael Leiter
    Pages 81-87

  9. Erratum To: Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health Administration

    • Michael Leiter
    Pages E1-E1
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Keywords

About this book

Contemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and colleagues. Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis presents a theoretic framework for considering the fundamental issues of group dynamics and individual psychology that lie behind this ongoing workplace incivility crisis. It contextualizes the need for belonging as a motivation that shapes expressed social behaviour and intensifies received social behaviour. Looking at cognitive elements as well as rudeness rationales that pertain to workplace incivility and its justification, this work maps social constructs, including the role of team leadership, that lead to setting implicit social norms. In addition to formulating a theoretical framework, Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis considers methods to address the dynamics that perpetuate incivility at work and actively points at setting an action agenda to evaluate their impact.

Authors and Affiliations

  • , CORD, Acadia University, Wolfville, Canada

    Michael Leiter

About the author

Michael P. Leiter is Professor of Psychology at Acadia University in Canada and Director of the Center for Organizational Research & Development that applies high quality research methods to human resource issues confronting organizations. He holds the Canada Research Chair in Occupational Health and Wellbeing at Acadia University. He is a registered psychologist in Nova Scotia, Canada. Dr. Leiter has received ongoing research funding for 30 years from the Social Sciences and Humanities Research Council of Canada as well as from international foundations for his work on job burnout and work engagement. He is internationally renowned for his work on job burnout and work engagement. Dr. Leiter is in demand as a keynote speaker and consultant on organizational research throughout North America and Europe. His current initiative in research and consulting is CREW - Civility, Respect, and Engagement at Work - that improves collegiality within groups.

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