The Acquisition of Knowledge and Skills for Taskwork and Teamwork to Control Complex Technical Systems

A Cognitive and Macroergonomics Perspective

  • Annette Kluge

About this book


This book provides the first comprehensive literature review on the acquisition and retention of complex skills in High Reliability Organizations. Based on this review, it introduces a theoretical model of how skill and knowledge acquisition for complex tasks is accomplished and shows how this model can be used to derive training methods and instructional techniques. Successful acquisition and retention of complex technical skills within High Reliability Organizations requires a full understanding of the learning process, knowledge structure, and skill requirements associated with the effective operation and management of technology. For researchers and for organizations, the understanding of these processes is vital for designing training programs as well as for reducing errors with severe consequences for human lives and the environment. Until now, only theoretical fragments exist on this topic, and only a very limited number of publications actually address complex tasks in vocational/occupational settings. “The Acquisition of Knowledge and Skills for Task Work and Teamwork to Control Complex Technical Systems ” uses its literature overview and theoretical model to formulate training principles, that can be used to develop training experiments for further empirical investigations as well as training methods for applied organizational contexts. ​


Acquisition of Complex Tasks Complex Tasks Analysis Control Room Operator’s Tasks Handling Automation High Reliability Organisations (HRO) Instance-Based Learning Theory Learning and Training in Organizations Staged Process Control Readiness Training (SPCRT)

Authors and affiliations

  • Annette Kluge
    • 1
  1. 1.Business and Organizational PsychologyUniversity Duisburg-EssenDuisburgGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media Dordrecht 2014
  • Publisher Name Springer, Dordrecht
  • eBook Packages Behavioral Science
  • Print ISBN 978-94-007-5048-7
  • Online ISBN 978-94-007-5049-4
  • Buy this book on publisher's site
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