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Serviceology for Designing the Future

Selected and Edited Papers of the 2nd International Conference on Serviceology

  • Conference proceedings
  • © 2016

Overview

Editors:
  1. Takashi Maeno

    1. Graduate School of System Design and Management, Keio University, Yokohama, Japan

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  2. Yuriko Sawatani

    1. Graduate School of Entrepreneurship, Tokyo University of Technology, Tokyo, Japan

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  3. Tatsunori Hara

    1. The University of Tokyo, Kashiwa, Japan

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  • Comprises selections from the proceedings of the Second International Conference on Serviceology (ICServ2014), held [in 2014] in Yokohama
  • Presents developed theories of service based on system design and management theory
  • Includes service cases provided by both Japanese manufacturing companies and service companies

Included in the following conference series:

Conference proceedings info: ICServ 2014.

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Table of contents (41 papers)

  1. Public and Urban Services

    1. Front Matter

      Pages 245-245
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    2. One Cycle of Smart Access Vehicle Service Development

      • Hideyuki Nakashima, Shoji Sano, Keiji Hirata, Yoh Shiraishi, Hitoshi Matsubara, Ryo Kanamori et al.
      Pages 247-262

    3. The Value of Community for Resolving Social Isolation

      • Keiko Aoki, Kenju Akai, Nariaki Nishino
      Pages 263-271

    4. Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value

      • Ryoichi Tamura, Yasuyuki Hirai, Nermin Elokla
      Pages 273-285

    5. Workshop-Based Policy Platform for Public-Private Partnership (WP5): Designing Co-creative Policy-Making Platform for Regional Development of Nagano

      • Toshiyuki Yasui, Takashi Maeno, Seiko Shirasaka, Yoshikazu Tomita, Kanenori Ishibashi
      Pages 287-301

    6. System Design of Happy Town Using Four Factors of Happiness

      • Shiko Kurihara, Takashi Maeno
      Pages 303-313

  2. System Design and Management

    1. Front Matter

      Pages 315-315
      Download chapter PDF

    2. Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service

      • Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki
      Pages 317-328

    3. Personalized Information Service Model that Reflects Individual’s Will

      • Yuri Nakagawa, Yuuki Matsuda, Tetsuro Ogi
      Pages 329-344

    4. Ranking Smartphone Apps Based on Users’ Behavior Records

      • Song Luo, Maiko Shigeno, Wenbo Ma
      Pages 345-358

    5. Contribution of ICT Monitoring System in Agricultural Water Management and Environmental Conservation

      • Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda et al.
      Pages 359-369

    6. A Questionnaire Assessment of the Contributing Factors to Empathy

      • Miki Nishio, Takashi Maeno
      Pages 371-385

  3. Regional Development and Policymaking

    1. Front Matter

      Pages 387-387
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    2. Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town

      • Yoshiki Ito, Tomomi Nonaka, Masaru Nakano
      Pages 389-401

    3. Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water Quality

      • Tasuku Kato, Kana Nakano, Toshiaki Iida
      Pages 403-415

    4. Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support

      • Masayuki Otani, Kaori Kita, Donghui Lin, Toru Ishida
      Pages 417-434

    5. A Value Co-Creation Model for Multi-Language Knowledge Communication

      • Donghui Lin, Toru Ishida, Masayuki Otani
      Pages 435-447

  4. Service Innovation and Design

    1. Front Matter

      Pages 449-449
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    2. Field-Oriented Service Design: A Multiagent Approach

      • Toru Ishida, Donghui Lin, Masayuki Otani, Shigeo Matsubara, Yohei Murakami, Reiko Hishiyama et al.
      Pages 451-463

    3. Experience Plot: A Template for Co-Creating Customer Journey

      • Yoshitaka Shibata, Takumi Matsuda
      Pages 465-480
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  1. Serviceology for Designing the Future

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About this book

This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.

Editors and Affiliations

  • Graduate School of System Design and Management, Keio University, Yokohama, Japan

    Takashi Maeno

  • Graduate School of Entrepreneurship, Tokyo University of Technology, Tokyo, Japan

    Yuriko Sawatani

  • The University of Tokyo, Kashiwa, Japan

    Tatsunori Hara

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