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Fundamentals of Business Process Management

  • Marlon Dumas
  • Marcello La Rosa
  • Jan Mendling
  • Hajo A. Reijers

Table of contents

  1. Front Matter
    Pages i-xxxii
  2. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 1-33
  3. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 35-73
  4. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 75-115
  5. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 117-157
  6. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 159-212
  7. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 213-254
  8. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 255-296
  9. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 297-339
  10. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 341-369
  11. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 371-412
  12. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 413-473
  13. Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers
    Pages 475-500
  14. Back Matter
    Pages 501-527

About this book

Introduction

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.

In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives.

The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Keywords

BPM - business process management BPMN process analysis process automation process discovery process improvement process intelligence process mining process modeling workflow management system

Authors and affiliations

  • Marlon Dumas
    • 1
  • Marcello La Rosa
    • 2
  • Jan Mendling
    • 3
  • Hajo A. Reijers
    • 4
  1. 1.Institute of Computer ScienceUniversity of TartuTartuEstonia
  2. 2.School of Computing and Information SystemsThe University of MelbourneMelbourneAustralia
  3. 3.Institute for Information BusinessVienna University of Economics and BusinessViennaAustria
  4. 4.Department of Computer SciencesVrije Universiteit AmsterdamAmsterdamThe Netherlands

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-662-56509-4
  • Copyright Information Springer-Verlag GmbH Germany, part of Springer Nature 2018
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Computer Science
  • Print ISBN 978-3-662-56508-7
  • Online ISBN 978-3-662-56509-4
  • Buy this book on publisher's site
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