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Workflow Management Systems for Process Organisations

  • Thomas Schäl

Part of the Lecture Notes in Computer Science book series (LNCS, volume 1096)

Table of contents

  1. Front Matter
    Pages I-XII
  2. Thomas Schäl
    Pages 1-5
  3. Thomas Schäl
    Pages 7-49
  4. Thomas Schäl
    Pages 83-111
  5. Thomas Schäl
    Pages 161-162
  6. Back Matter
    Pages 163-204

About this book

Introduction

As the business environment has become more and more turbulent over the past decade, information technology has begun to run into the danger of becoming an impediment rather than a motor of progress. In order to deal with the need for rapid, continuous change, computer science is challenged to develop novel interrelated information and communication technologies, and to align them with the social needs of co-operating user groups, as well as the management requirements of formal organisations. Workflow systems are among the most advertised technologies addressing this trend, but they mean different things to different people. Computer scientists understand workflows as a way to extract control from application programs, thus making them more flexible. Bureaucratic organisations (and most commercial products) perceive them as supporting a linear or branching flow of documents from one workplace to another - the next try after the failure cf office automation. This book takes another perspective, that of the modem customer-driven and groupwork-oriented process organisation. Extending the language-action perspective from the CSCW field, its customer-oriented view of workflows enables novel kinds of business process analysis, and leads to interesting new combinations of information and co-operation technologies. Schal's empirical studies show some of the pitfalls resulting from a naive use of these technologies, and exemplify ways to get around these pitfalls.

Keywords

Buseness Processes Re-engineering Computer Supported Cooperative Work (CSSW) Computergestützte Zusammenarbeit Cooperative Information Systems Geschäftsprozess-Engineering Groupware Kooperative Informationssysteme Workflow Management Automation business process computer science computer-supported cooperative work (CSCW) Geschäftsprozess information system Information Technology (IT) language office automation organization workflow workflow management workflow systems Zusammenarbeit

Authors and affiliations

  • Thomas Schäl
    • 1
    • 2
  1. 1.SchalksmühleGermany
  2. 2.CutroItaly

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-662-21574-6
  • Copyright Information Springer-Verlag Berlin Heidelberg 1996
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Springer Book Archive
  • Print ISBN 978-3-540-61401-2
  • Online ISBN 978-3-662-21574-6
  • Series Print ISSN 0302-9743
  • Series Online ISSN 1611-3349
  • Buy this book on publisher's site
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