Aligning Business Processes and Information Systems

New Approaches to Continuous Quality Engineering

  • Robert Heinrich

Table of contents

  1. Front Matter
    Pages I-XXII
  2. Robert Heinrich
    Pages 1-13
  3. Business Process Quality

    1. Front Matter
      Pages 15-15
    2. Robert Heinrich
      Pages 17-19
    3. Robert Heinrich
      Pages 21-57
  4. Aligning Business Process Design and Information System Design

  5. Conclusion

    1. Front Matter
      Pages 195-195
    2. Robert Heinrich
      Pages 197-210
  6. Back Matter
    Pages 211-233

About this book


Business processes and information systems mutually affect each other in non-trivial ways. Frequently, processes are designed without taking the systems’ impact into account, and vice versa. Missing alignment at design-time results in quality problems at run-time. Robert Heinrich gives examples from research and practice for an integrated design of process and system quality. A quality reference-model characterizes process quality and a process notation is extended to operationalize the model. Simulation is a powerful means to predict the mutual quality impact, to compare design alternatives, and to verify them against requirements. The author describes two simulation approaches and discusses interesting insights on their application in practice.


  • Integration of business processes and information systems
  • Quality model and notation
  • Model-based quality prediction

Target Groups

  • Researchers, lecturers, and students from the disciplines of software engineering, business process management, and business informatics
  • Practitioners from medium-size and large companies interested in requirements management, business analysis, software architecture, process management, and administration

About the Author

Robert Heinrich is head of the Continuous Quality Engineering research group at Karlsruhe Institute of Technology. He is interested in quality modeling, analysis, and evolution of processes and systems, with a focus on industrial application. This was also the topic of his doctoral thesis created at University of Heidelberg.


Business Process Management Quality Engineering Quality Model Simulation Software Engineering

Authors and affiliations

  • Robert Heinrich
    • 1
  1. 1.Fakultät für Informatik,IPD ReussnerKarlsruher Institut für Technologie (KIT)KarlsruheGermany

Bibliographic information

  • DOI
  • Copyright Information Springer Fachmedien Wiesbaden 2014
  • Publisher Name Springer Vieweg, Wiesbaden
  • eBook Packages Computer Science
  • Print ISBN 978-3-658-06517-1
  • Online ISBN 978-3-658-06518-8
  • Buy this book on publisher's site
Industry Sectors
Finance, Business & Banking
IT & Software
Energy, Utilities & Environment