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The Company that Breathes

Every Job has a Customer

  • Book
  • © 1996

Overview

Authors:
  1. Peter Hartz
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Table of contents (11 chapters)

  1. Front Matter

    Pages 1-5
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  2. Foreword

    • Peter Hartz
    Pages 6-7

  3. Introduction

    • Peter Hartz
    Pages 9-14

  4. The new concept of acceptability

    • Peter Hartz
    Pages 15-30

  5. The company that breathes

    • Peter Hartz
    Pages 31-42

  6. M4 — the workforce as a source of competitive advantage

    • Peter Hartz
    Pages 43-78

  7. Coaching — the route to top performance

    • Peter Hartz
    Pages 79-94

  8. The variability of the employment relationship

    • Peter Hartz
    Pages 95-114

  9. The Volkswagen Week

    • Peter Hartz
    Pages 115-160

  10. The new life-curve

    • Peter Hartz
    Pages 161-180

  11. The Volkswagen World

    • Peter Hartz
    Pages 181-194

  12. The future

    • Peter Hartz
    Pages 195-200

  13. Back Matter

    Pages 203-231
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Keywords

About this book

Gaining more employment needs the customer - while markets are changing fast. Volkswagen will achieve stable employment through customer satisfaction: Every working place has its customer. The title The Company that Breathes stands for a new general strategy of Volkswagen AG. The company and the employees had to adopt this strategy. In this book the author, Director and Member of the Board of Volkswagen AG, describes this strategy with all details of flexibility in time and staff management. Although the systems vary worldwide, this strategy can be looked at as a revolution in work management for European and US companies.

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