The Road to a Modern IT Factory

Industrialization – Automation – Optimization

  • Ferri Abolhassan

Part of the Management for Professionals book series (MANAGPROF)

Table of contents

  1. Front Matter
    Pages i-xx
  2. Ferri Abolhassan
    Pages 1-8
  3. Critical Factors for Successful Global IT Service Organizations

    1. Front Matter
      Pages 9-9
    2. Falk Uebernickel, Walter Brenner
      Pages 11-32
  4. Industrial Reformation

    1. Front Matter
      Pages 33-33
    2. Katharina Grimme, Peter Kreutter
      Pages 35-41
    3. Markus Löffler, Felix Reinshagen
      Pages 43-48
    4. Markus Löffler, Felix Reinshagen
      Pages 49-55
  5. Tools for Short-Term Optimization and Greater Efficiency

    1. Front Matter
      Pages 63-63
    2. Stephan Kasulke
      Pages 65-71
    3. Stefan Bucher, Carsten Glohr
      Pages 73-78
    4. Carsten Glohr
      Pages 79-86
    5. Jörn Kellermann, Tom In der Rieden, Gregor Altmann
      Pages 87-90
  6. Structural Changes

    1. Front Matter
      Pages 91-91
    2. Carsten Glohr, Jörn Kellermann, Holger Dörnemann
      Pages 101-109
    3. Tom In der Rieden
      Pages 117-122

About this book


IT is currently going through one of its most critical phases of transformation. IT vendors and IT service organizations are revolutionizing their production and service processes, adopting industrial practices. It is only through the consistent transformation into factory-like structures that quality, effectiveness and efficiency can be increased. By integrating professional concepts and methods taken from the context of industrial production, it is possible to meet functional and qualitative requirements from the departments and therefore from the end user. On top of that this new paradigm enables the implementation of optimal processes in the organization. An interdisciplinary team of authors addresses the current challenges for global IT services organizations and describes the process of IT industrialization. The transformation of the IT industry towards the model of an IT factory is the core theme of this book, which takes the latest findings from applied research, consulting and IT business practices and combines them into a consistent and innovative approach to IT services.


IT Industrialisation IT Outsourcing IT Services Innovation Management Service Level Agreements Sourcing

Editors and affiliations

  • Ferri Abolhassan
    • 1
  1. 1.T-Systems International GmbHSaarbrückenGermany

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Berlin Heidelberg 2014
  • Publisher Name Springer, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-40218-0
  • Online ISBN 978-3-642-40219-7
  • Series Print ISSN 2192-8096
  • Series Online ISSN 2192-810X
  • About this book
Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods