Editors:
- Recent research in Engineering and Management of IT-based Service Systems
- Presents Intelligent Decision-making Support Systems Approach
- Written by leading experts in the field
- Includes supplementary material: sn.pub/extras
Part of the book series: Intelligent Systems Reference Library (ISRL, volume 55)
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Table of contents (11 chapters)
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Front Matter
About this book
Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms.
This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational.
The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.
Editors and Affiliations
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Department of Information Systems, Autonomous University of Aguascalientes, Aguascalientes, Mexico
Manuel Mora
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Department of Computing Science, Carl von Ossietzky University of Oldenburg, Oldenburg, Germany
Jorge Marx Gómez
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Departamento de Ciencias Computacionales, Tecnológico de Monterrey, Monterrey, Mexico
Leonardo Garrido
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Departamento de Tecnologías de la Inform, CCADET, Universidad Nacional Autónoma de México, Ciudad Universitaria, Mexico
Francisco Cervantes Pérez
Bibliographic Information
Book Title: Engineering and Management of IT-based Service Systems
Book Subtitle: An Intelligent Decision-Making Support Systems Approach
Editors: Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez
Series Title: Intelligent Systems Reference Library
DOI: https://doi.org/10.1007/978-3-642-39928-2
Publisher: Springer Berlin, Heidelberg
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2014
Hardcover ISBN: 978-3-642-39927-5Published: 31 October 2013
Softcover ISBN: 978-3-662-51037-7Published: 27 August 2016
eBook ISBN: 978-3-642-39928-2Published: 19 October 2013
Series ISSN: 1868-4394
Series E-ISSN: 1868-4408
Edition Number: 1
Number of Pages: XII, 232
Number of Illustrations: 64 b/w illustrations
Industry Sectors: Aerospace, Automotive, Biotechnology, Chemical Manufacturing, Consumer Packaged Goods, Electronics, Energy, Utilities & Environment, Engineering, Finance, Business & Banking, Health & Hospitals, IT & Software, Law, Materials & Steel, Oil, Gas & Geosciences, Pharma, Telecommunications