Overview
A profound and logical system to illustrate service science connotation Introducing soft elements such as service vision and entrepreneurship into service science
Merging foundational theories and applied knowledge
Abundant cases of China’s successful service enterprises
Introduction of the most important service industries in China
Includes supplementary material: sn.pub/extras
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Table of contents (11 chapters)
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Front Matter
Keywords
About this book
A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.
Authors and Affiliations
Bibliographic Information
Book Title: Service Science in China
Authors: Jiazhen Huo, Zhisheng Hong
DOI: https://doi.org/10.1007/978-3-642-34497-8
Publisher: Springer Berlin, Heidelberg
eBook Packages: Business and Economics, Business and Management (R0)
Copyright Information: Springer-Verlag Berlin Heidelberg 2013
Hardcover ISBN: 978-3-642-34496-1Published: 06 January 2013
Softcover ISBN: 978-3-642-42824-1Published: 08 February 2015
eBook ISBN: 978-3-642-34497-8Published: 06 January 2013
Edition Number: 1
Number of Pages: XIV, 466
Topics: Services, Operations Research/Decision Theory, Operations Management