Australasia and Pacific Ombudsman Institutions

Mandates, Competences and Good Practice

  • International Ombudsman Institute

Table of contents

  1. Front Matter
    Pages i-xvii
  2. Comparative Analysis of the Ombudsman Institutions

    1. Front Matter
      Pages 1-1
    2. Michael Frahm
      Pages 3-19
    3. Michael Frahm
      Pages 21-37
    4. Michael Frahm
      Pages 39-63
    5. Michael Frahm
      Pages 65-85
    6. Michael Frahm
      Pages 87-90
    7. Michael Frahm
      Pages 91-97
  3. Reports on Different Jurisdictions

    1. Front Matter
      Pages 99-99
    2. Michael Frahm
      Pages 101-116
    3. Michael Frahm
      Pages 117-129
    4. Michael Frahm
      Pages 131-141
    5. Michael Frahm
      Pages 143-153
    6. Michael Frahm
      Pages 155-164
    7. Michael Frahm
      Pages 165-175
    8. Michael Frahm
      Pages 177-185
    9. Michael Frahm
      Pages 187-198
    10. Michael Frahm
      Pages 211-220
    11. Michael Frahm
      Pages 221-234
    12. Michael Frahm
      Pages 235-247
    13. Michael Frahm
      Pages 249-256
    14. Michael Frahm
      Pages 257-271
    15. Michael Frahm
      Pages 273-281
    16. Michael Frahm
      Pages 283-293
  4. Back Matter
    Pages 295-316

About this book


Commissioned by the International Ombudsman Institute (IOI), the Ludwig Boltzmann Institute of Human Rights (BIM) in Vienna conducted a comparative analytical study on Ombudsman Institutions in the Australasia and Pacific region between January 2011 and April 2012. In Part 1, this book provides an analytical comparison of the public sector Ombudsman Institutions in Australia (the Commonwealth Ombudsman and the state/territory Ombudsmen of all Australian states as well as of the Northern Territory and the ACT), the Cook Islands, Hong Kong, New Zealand, Papua New Guinea, Samoa, Taiwan, Tonga and Vanuatu. In addition to a comparative analysis showing the partial heterogeneity of the Institutions, a comprehensive overview of common features, and explorations of the specifics and peculiarities of the Institutions, Part 2 presents separate reports on the 16 different jurisdictions featuring their main functions as follows:
- Legal basis, legal status and organisation,
- Mandate, object of control and standard of control,
- Powers, including legal quality and impact of the outcomes of investigative procedures,
- Relationship to the administration, the judiciary and the legislator, and
- Special characteristics.
Part 2 is based on information provided by the Institutions themselves in questionnaires sent out at the outset of the study, an analysis of the respective establishing acts and other relevant laws, and on relevant scientific publications and the Institutions’ Annual Reports. The reports also refer to relevant legal provisions and include websites addresses for ease of reference.


Access to Justice Australasia and Pacific Complaints (Administrative Procedures) Conflict Resolution Ombudsman

Editors and affiliations

  • International Ombudsman Institute
    • 1
  1. 1.International Ombudsman InstituteWienAustria

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