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Pro-active Dynamic Vehicle Routing

Real-Time Control and Request-Forecasting Approaches to Improve Customer Service

  • Francesco Ferrucci

Part of the Contributions to Management Science book series (MANAGEMENT SC.)

Table of contents

  1. Front Matter
    Pages I-LII
  2. Francesco Ferrucci
    Pages 1-14
  3. Francesco Ferrucci
    Pages 81-91
  4. Francesco Ferrucci
    Pages 185-201
  5. Francesco Ferrucci
    Pages 203-266
  6. Francesco Ferrucci
    Pages 267-280
  7. Back Matter
    Pages 281-319

About this book

Introduction

This book deals with transportation processes denoted as the Real-time Distribution of Perishable Goods (RDOPG). The book presents three contributions that are made to the field of transportation. First, a model considering the minimization of customer inconvenience is formulated. Second, a pro-active real-time control approach is proposed. Stochastic knowledge is generated from past request information by a new forecasting approach and is used in the pro-active approach to guide vehicles to request-likely areas before real requests arrive there. Various computational results are presented to show that in many cases the pro-active approach is able to achieve significantly improved results. Moreover, a measure for determining the structural quality of request data sets is also proposed. The third contribution of this book is a method that is presented for considering driver inconvenience aspects which arise from vehicle en-route diversion activities. Specifically, this method makes it possible to restrict the number of performed vehicle en-route diversion activities.​

Keywords

Customer Service Dynamic Vehicle Routing Perishable Goods Request Data Quality Request Forecasting Stochastic Knowledge

Authors and affiliations

  • Francesco Ferrucci
    • 1
  1. 1.University of WuppertalWINFOR-Business Computing & ORWuppertalGermany

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-642-33472-6
  • Copyright Information Springer-Verlag Berlin Heidelberg 2013
  • Publisher Name Physica, Berlin, Heidelberg
  • eBook Packages Business and Economics
  • Print ISBN 978-3-642-33471-9
  • Online ISBN 978-3-642-33472-6
  • Series Print ISSN 1431-1941
  • Buy this book on publisher's site
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