© 2003

Managing Organizational Responsiveness

Toward a Theory of Responsive Practice

  • Authors

Table of contents

  1. Front Matter
    Pages III-XVI
  2. Claus Jacobs
    Pages 1-4
  3. Claus Jacobs
    Pages 27-41
  4. Claus Jacobs
    Pages 43-55
  5. Claus Jacobs
    Pages 57-84
  6. Claus Jacobs
    Pages 121-143
  7. Back Matter
    Pages 145-154

About this book


Responsiveness - conceived of as an organization's ability to listen, understand and respond to demands put to it by its stakeholders - has become a crucial, yet underresearched concept in strategic change and organization development.

Claus Jacobs develops a concept of enactive responsiveness that transcends the traditional stimulus-response metaphor by re-introducing the dialogical and relational dimensions of responsiveness. Based on an interpretive case study of a 12-month organizational change project in a health care organization, he conceptualizes responsiveness as a perceptive, reflective and adaptive capacity of an organization. Thus, this study contributes to the development of a theory and practice of 'organizational answerability'.


Aktionsforschung Change Forschung, qualitative Organisation Organisationslernen Responsivität Strategie Strategisches Management organization organization development

About the authors

Dr. Claus Jacobs promovierte an der School of Business Studies der University of Dublin, Trinity College. Als Research Fellow in der Imagination Lab Foundation, Lausanne, forscht er im Bereich innovativer Strategie- und Organisationsentwicklung.

Bibliographic information

  • Book Title Managing Organizational Responsiveness
  • Book Subtitle Toward a Theory of Responsive Practice
  • Authors Claus Jacobs
  • DOI
  • Copyright Information Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden 2003
  • Publisher Name Deutscher Universitätsverlag
  • eBook Packages Springer Book Archive
  • Softcover ISBN 978-3-8244-0727-9
  • eBook ISBN 978-3-322-81119-6
  • Edition Number 1
  • Number of Pages XVI, 154
  • Number of Illustrations 0 b/w illustrations, 0 illustrations in colour
  • Topics Organization
    Business Strategy/Leadership
  • Buy this book on publisher's site
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