© 2016

Managing Reputation in The Banking Industry

Theory and Practice

  • Stefano Dell’Atti
  • Annarita Trotta


  • Presents innovative state-of-the-art research on reputation management

  • Analyzes and investigates reputational crisis in the international banking sector

  • Proposes a model of analysis and management of reputational crisis


Table of contents

  1. Front Matter
    Pages i-xii
  2. Theoretical Foundations

  3. Learning from Case Studies

    1. Front Matter
      Pages 57-57
    2. Rosella Carè
      Pages 59-78
    3. Vincenzo Pacelli
      Pages 79-99
    4. Vincenzo Pacelli
      Pages 101-119
    5. Cristina Laura Paltrinieri, Daniela Fraire, Rosella Carè
      Pages 143-161
  4. From Experience to Knowledge

    1. Front Matter
      Pages 163-163
    2. Stefano Dell’Atti, Vincenzo Pacelli, Stefania Sylos Labini, Annarita Trotta
      Pages 165-187

About this book


The topic of reputational crisis in the banking sector has received increasing attention from academics and practitioners. This book presents expert contributions that cover three main aspects: first, an extensive review of the literature on reputational risk in the banking sector aimed to identify the relationships between causes, effects, stakeholders, and key qualitative-quantitative variables involved during the reputational crisis of a bank; second, devising a conceptual framework for management of reputational crisis in banking, and finally, testing this framework with the results of an empirical analysis carried out by observing key variables of some known cases of reputational crisis relating to international banks and proposing case studies regarding the dynamic process of reputation management. 


CSR LIBOR Measurement metrics Reputation management Reputational crisis Reputational risk

Editors and affiliations

  • Stefano Dell’Atti
    • 1
  • Annarita Trotta
    • 2
  1. 1.University of FoggiaFoggiaItaly
  2. 2.Univ. "Magna Graecia" of CatanzaroCatanzaroItaly

About the editors

STEFANO DELL’ATTI ( is a Professor of Banking and Finance at University of Foggia (Italy). He holds a PhD in Business Administration and Governance from the University Parthenope of Naples (Italy). He was an Assistant Professor in Banking and Finance at Faculty of Economics University of Foggia (from 1997 to 2000). From 2000 to 2003, he was an Associate Professor at University of Foggia. He is currently a Full Professor in Banking and Finance at University of Foggia (since 2003), where he teaches Banking and Finance and Strategy and Organization of Financial Intermediaries.He is a member of the Council of PhD in Management and Finance at University of Foggia and Director of the Research Center Interuniversity on the Guarantee Institutions (CeSAC) of University of Foggia and University of Bari “Aldo Moro”.He is also a Member of the Editorial Board of Journal “Rivista Bancaria” and “Banche e Banchieri”, and he was an editor and reviewer for a number of journals.Over his 20-year academic career, he has authored (or co-authored) more than 50 scientific publications and 5 books. His major areas of research are as follows: Value and Intangibles in Banks; Reputational Risk; Small Banks, Guarantee Institutions; Efficiency of Financial Intermediaries, Regulation and Disclosure.

ANNARITA TROTTA ( is a Professor of Banking and Finance at “Magna Græcia” University (UMG) of Catanzaro (Italy). She holds a PhD in Business Administration from the University Federico II of Naples (Italy), where she was an assistant Professor of Banking on the Faculty of Economics from 1995 to 2001. From 2001 to 2006, she was an Associate Professor at the University of Catanzaro. Since 2006, she has been a professor of Economics and Management of Financial Institutions and Markets at UMG, where she teaches Banking, Financial Markets, and Corporate Finance.She is currently a member of the PhD Council of the School of Theory of  Law and European Legal and Economic Systems at UMG and a member of the Evaluation Unit of the LUM Jean Monnet University (Italy).She is also a member of the Committee of Advisors of Ordines (for Interdisciplinary Research on European Institutions) and a member of the editorial boards of the following journals: “China – USA Business Review”, and “Economics World”.Over her 20-year academic career, Trotta has authored (or co-authored) more than 50 scientific publications and 4 books. Her primary areas of research are Social and Sustainable Finance; Impact Investing; Alternative Finance and Sustainability; Reputational risk and reputational crisis in the banking sector; Corporate Social Responsibility in the banking sector; Subprime crisis and Credit Rating Agencies; Local banking and information asymmetries; Credit risk; Small business, Venture Capital and Informal Venture Capital; Bank-small business relationships; and Finance and Medicine.

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