Enterprise Systems. Strategic, Organizational, and Technological Dimensions

International Workshops, Pre-ICIS 2010, St. Louis, MO, USA, December 12, 2010, Pre-ICIS 2011, Shanghai, China, December 4, 2011, and Pre-ICIS 2012, Orlando, FL, USA, December 16, 2012, Revised Selected Papers

  • Darshana Sedera
  • Norbert Gronau
  • Mary Sumner

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 198)

Table of contents

  1. Front Matter
    Pages I-VIII
  2. Alexandra Kees
    Pages 1-18
  3. Björn Johansson, Romualdas Laurinavičius, Aidė Venčkauskaitė
    Pages 119-137
  4. Dmitri Valeri Panfilenko, Christian Seel, Andreas Martin
    Pages 138-153
  5. Felix Ter Chian Tan, Darshana Sedera
    Pages 160-173
  6. Julian Krumeich, Dirk Werth, Peter Loos
    Pages 190-215
  7. Back Matter
    Pages 281-281

About these proceedings

Introduction

This book contains 15 thoroughly refereed research papers selected from 90 submissions for the 5th, 6th, and 7th International Workshop on Enterprise Systems, Pre-ICIS 2010–2012, held in St. Louis, MO, USA, in December 2010, in Shanghai, China, in December 2011, and in Orlando, FL, USA, in December 2012, respectively. In addition, two invited papers complete this volume.

The contributions in this edited book are multidisciplinary in scope and cover strategic, organizational, and technological dimensions. They range from purely conceptual to literature reviews to papers on teaching-related aspects. Taken together, these papers provide a holistic view of the enterprise systems research domain, including key characteristics, implementation issues, general aspects of enterprise systems use, specific solutions such as CRM and SCM, and future research directions.

Keywords

BPM CRM ERP SCM business process management customer relation management enterprise information systems enterprise resource planning knowledge management offshoring supply chain management system management

Editors and affiliations

  • Darshana Sedera
    • 1
  • Norbert Gronau
    • 2
  • Mary Sumner
    • 3
  1. 1.Queensland University of TechnologyBrisbaneAustralia
  2. 2.Universität PotsdamPotsdamGermany
  3. 3.Southern Illinois UniversityEdwardsvilleUSA

Bibliographic information

  • DOI https://doi.org/10.1007/978-3-319-17587-4
  • Copyright Information Springer International Publishing Switzerland 2015
  • Publisher Name Springer, Cham
  • eBook Packages Computer Science
  • Print ISBN 978-3-319-17586-7
  • Online ISBN 978-3-319-17587-4
  • Series Print ISSN 1865-1348
  • Series Online ISSN 1865-1356
  • About this book
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