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Global Perspectives on Service Science: Japan

  • Book
  • © 2016


  • Offers a balanced presentation of building systems, allowing readers to envision their own applications
  • Provides the forum for sharing best practices in Service Science within Japan’s industry
  • Reader benefits from another global perspective from within and across different geographical regions and economies
  • Contains insights from the top service science researchers in Japan
  • Includes supplementary material:

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About this book

This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many economies depend the service sector on for growth and prosperity.  A multi-disciplinary approach to Service Science can potentially transform service industries through research, education, and practice. Offering a forum for best practices in Service Science within Japan, the volume benefits its audience by sharing viewpoints from a wide range of geographical regions and economies. The book is organized as follows:

• Foundations of Service Science and the service industry sector

• Public/Private sector partnerships, policies, trade in services, future prospects

• Contributions from science, social science, management, engineering, design as well as industry sector perspectives

• Road-maps, methodology, business development, strategiesand innovative models, application of information technology, performance measures, and service system design

• Education and workforce development

• Case studies from practice, research and educational community

• Future Directions in Japan

This book includes three Forewords written by key leaders in Service Science:

• Takayuki Aso (Ministry of Education, Culture, Sports, Science & Technology in Japan)

• Yasuhiro Maeda (Director, Service Affairs Policy Division METI)
• Norihisa Doi (Professor Emeritus, Keio University and Service Science, Solutions and Foundation Integrated Research (S3FIRE) Program Officer, JST/RISTEX)

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Table of contents (21 chapters)

  1. Introduction

  2. Foundations

  3. Methods

  4. Engineering and Design

  5. Technology


“This book is about the science of services. It has a collection of experiences from the last decade in Japan in service science. … Readers with interests in applications of computing technologies will find many chapters useful. Each chapter can be read independently.” (Maulik A. Dave, Computing Reviews,, October, 2016)

Editors and Affiliations

  • College of Business, San Jose State University, SAN JOSE, USA

    Stephen K. Kwan

  • IBM University Programs World-Wide, IBM Almaden Research Center, San Jose, USA

    James C. Spohrer

  • School of Computer Science, Tokyo University of Technology, Tokyo, Japan

    Yuriko Sawatani

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