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Quality Assurance Management

  • Book
  • © 1993

Overview

Authors:
  1. Michael J. Fox

    1. University of Paisley Quality Centre, UK
      Durham University Business School, UK

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Table of contents (28 chapters)

  1. Front Matter

    Pages i-xii
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  2. What Managing Quality Means

    1. Front Matter

      Pages 1-1
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    2. What is quality, and how can it be managed?

      • Michael J. Fox
      Pages 3-17

    3. Quality in marketing

      • Michael J. Fox
      Pages 18-26

    4. Quality in specification and design

      • Michael J. Fox
      Pages 27-44

    5. Quality in purchasing

      • Michael J. Fox
      Pages 45-60

    6. Quality in production

      • Michael J. Fox
      Pages 61-74

    7. After-sales quality

      • Michael J. Fox
      Pages 75-89

  3. Quality Assurance Techniques

    1. Front Matter

      Pages 91-91
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    2. Creating the quality system

      • Michael J. Fox
      Pages 93-106

    3. ISO 9000 — the international quality standard

      • Michael J. Fox
      Pages 107-120

    4. Quality auditing techniques

      • Michael J. Fox
      Pages 121-131

    5. Inspection techniques

      • Michael J. Fox
      Pages 132-144

    6. Statistical sampling inspection

      • Michael J. Fox
      Pages 145-154

    7. Statistical process control

      • Michael J. Fox
      Pages 155-167

    8. The place of the computer

      • Michael J. Fox
      Pages 168-179

    9. Reliability assurance

      • Michael J. Fox
      Pages 180-194

  4. Using People Effectively

    1. Front Matter

      Pages 195-195
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    2. The sociology of people at work

      • Michael J. Fox
      Pages 197-209

    3. Motivate or involve?

      • Michael J. Fox
      Pages 210-221
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Keywords

Authors and Affiliations

  • University of Paisley Quality Centre, UK

    Michael J. Fox

  • Durham University Business School, UK

    Michael J. Fox

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