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Doing Design Ethnography

  • Andrew Crabtree
  • Mark Rouncefield
  • Peter Tolmie

Part of the Human–Computer Interaction Series book series (HCIS)

Table of contents

  1. Front Matter
    Pages i-vii
  2. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 1-5
  3. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 7-19
  4. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 21-41
  5. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 43-66
  6. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 67-87
  7. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 89-109
  8. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 111-133
  9. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 135-158
  10. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 159-181
  11. Andrew Crabtree, Mark Rouncefield, Peter Tolmie
    Pages 183-205

About this book

Introduction

Ethnographic approaches associated with social and cultural anthropology are common currency in systems design. They are employed in academic and industrial research labs, consultancy firms, IT companies and design houses to understand user requirements, to develop design ideas, and to evaluate computing systems. Doing Design Ethnography is about one particularly influential approach: ethnomethodologically informed or inspired ethnography. This approach focuses distinctively on the embodied work practices that people use to conduct their everyday activities and to concert them with others. It enables system developers to factor the social organisation of human activities into IT research and systems design, and to do so with respect to its real world, real time character. Doing Design Ethnography is the first dedicated practical text explaining how to do ethnography in a design context. Particular emphasis is placed on doing to convey and elaborate the approach as a concrete job of work consisting of particular skills and competences that are responsive to the practical demands of systems development. The authors work through a range of examples to elaborate key aspects of the job, and offer practical guidelines for researchers and design practitioners who seek to do ethnography for systems design.

 

Andrew Crabtree, Mark Rouncefield and Peter Tolmie draw on over 50 years of combined practical experience to create this book, which will be of broad appeal to students and practitioners in Human-Computer Interaction, Computer Supported Cooperative Work and software engineering, providing valuable insights as to how to conduct ethnography and relate it to systems design.

Keywords

Computer Supported Cooperative Work Ethnography Ethnomethodology Human-Computer Interaction Software Engineering

Authors and affiliations

  • Andrew Crabtree
    • 1
  • Mark Rouncefield
    • 2
  • Peter Tolmie
    • 3
  1. 1.School of Computer ScienceUniversity of NottinghamNottinghamUnited Kingdom
  2. 2.School of Computing and CommunicationsLancaster UniversityLancasterUnited Kingdom
  3. 3.School of Computer ScienceUniversity of NottinghamNottinghamUnited Kingdom

Bibliographic information

  • DOI https://doi.org/10.1007/978-1-4471-2726-0
  • Copyright Information Springer-Verlag London Limited 2012
  • Publisher Name Springer, London
  • eBook Packages Computer Science
  • Print ISBN 978-1-4471-2725-3
  • Online ISBN 978-1-4471-2726-0
  • Series Print ISSN 1571-5035
  • Buy this book on publisher's site
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