Practical Studies in E-Government

Best Practices from Around the World

  • Saïd Assar
  • Imed Boughzala
  • Isabelle Boydens

Table of contents

  1. Front Matter
    Pages i-x
  2. Saïd Assar, Imed Boughzala, Isabelle Boydens
    Pages 1-12
  3. Godefroy Beauvallet, Younès Boughzala, Saïd Assar
    Pages 13-27
  4. Lizbeth Herrera, J. Ramon Gil-Garcia
    Pages 29-47
  5. Simon R. Goerger, Ernest Y. Wong, Dale L. Henderson, Brian K. Sperling, William Bland
    Pages 49-70
  6. Yannis Charalabidis, Fenareti Lampathaki, Dimitris Askounis
    Pages 187-203
  7. Gaëlle Calvary, Audrey Serna, Joëlle Coutaz, Dominique Scapin, Florence Pontico, Marco Winckler
    Pages 205-228
  8. Joep Crompvoets, Glenn Vancauwenberghe, Geert Bouckaert, Danny Vandenbroucke
    Pages 229-248
  9. Back Matter
    Pages 249-251

About this book


Information and communication technology (ICT) is permeating all aspects of service management; in the public sector, ICT is improving the capacity of government agencies to provide a wide array of innovative services that benefit citizens. E-Government is emerging as a multidisciplinary field of research based initially on empirical insights from practice. Efforts to theoretically anchor the field have opened perspectives from multiple research domains, as demonstrated in Practical Studies in E-Government. In this volume, the editors and contributors consider the evolution of the e-government field from both practical and research perspectives. Featuring in-depth case studies of initiatives in eight countries, the book deals with such technology-oriented issues as interoperability, prototyping, data quality, and advanced interfaces, and management-oriented issues as e-procurement, e-identification, election results verification, and information privacy. The book features best practices, tools for measuring and improving performance, and analytical methods for researchers.


Data quality Information and communication technology (ICT) Integrated service delivery (ISD) Online services Public administration User interface e-Government e-Procurement

Editors and affiliations

  • Saïd Assar
    • 1
  • Imed Boughzala
    • 2
  • Isabelle Boydens
    • 3
  1. 1., Department of Information SystemsTelecom & Management Sud ParisEvryFrance
  2. 2., Department of Information SystemsInstitut TelecomEvryFrance
  3. 3., Information and Communication Science DeFree University of Brussels (ULB)BrusselsBelgium

Bibliographic information

  • DOI
  • Copyright Information Springer Science+Business Media, LLC 2011
  • Publisher Name Springer, New York, NY
  • eBook Packages Computer Science
  • Print ISBN 978-1-4419-7532-4
  • Online ISBN 978-1-4419-7533-1
  • Buy this book on publisher's site
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