Managing with Total Quality Management

Theory and Practice

  • Authors
  • Adrian Wilkinson
  • Tom Redman
  • Ed Snape
  • Mick Marchington
Book

Part of the Management, Work and Organisations book series (MWO)

Table of contents

  1. Front Matter
    Pages i-viii
  2. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 1-6
  3. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 7-16
  4. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 17-33
  5. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 34-59
  6. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 60-87
  7. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 88-108
  8. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 109-124
  9. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 125-141
  10. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 142-159
  11. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 160-175
  12. Adrian Wilkinson, Tom Redman, Ed Snape, Mick Marchington
    Pages 176-188
  13. Back Matter
    Pages 189-216

About this book

Introduction

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

Keywords

human resource management management Organisation organization service total quality management (TQM)

Bibliographic information

Industry Sectors
Pharma
Automotive
Chemical Manufacturing
Biotechnology
Consumer Packaged Goods