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Managing the New Public Services

  • David Farnham
  • Sylvia Horton
Textbook

Table of contents

  1. Front Matter
    Pages i-xvi
  2. The Changing Contexts of Management

    1. Front Matter
      Pages 1-1
    2. David Farnham, Sylvia Horton
      Pages 3-24
    3. David Farnham, Sylvia Horton
      Pages 25-46
  3. Managerial Functions

    1. Front Matter
      Pages 47-47
    2. Howard Elcock
      Pages 49-70
    3. Richard Tonge, Sylvia Horton
      Pages 71-93
    4. Richard Christy, Jill Brown
      Pages 94-111
    5. David Farnham, Lesley Giles
      Pages 112-136
    6. Christine Bellamy
      Pages 137-152
  4. Case Studies

    1. Front Matter
      Pages 153-153
    2. Sylvia Horton
      Pages 155-176
    3. Howard Elcock
      Pages 177-199
    4. Ian Kendall, Graham Moon, Nancy North, Sylvia Horton
      Pages 200-218
    5. Malcolm McVicar
      Pages 219-241
    6. Stephen P. Savage, Frank Leishman
      Pages 242-256
  5. Conclusion

    1. Front Matter
      Pages 257-257
    2. David Farnham, Sylvia Horton
      Pages 259-276
  6. Back Matter
    Pages 277-314

About this book

Introduction

Managing the New Public Services evaluates managerial changes in British public services since 1979 focusing on the 'New Public Management' and its rationale and practices. The authors analyse the political origins of public service change and its impact on the key managerial functions, on service-users and on staff. The second edition has been thoroughly revised and updated throughout. Several chapters have been completely rewritten and new chapters have been added on Marketing and Information and Communications.

Keywords

Government management Manager marketing organization service strategic management

Editors and affiliations

  • David Farnham
    • 1
  • Sylvia Horton
    • 1
  1. 1.University of PortsmouthUK

Bibliographic information

  • DOI https://doi.org/10.1007/978-1-349-24723-3
  • Copyright Information Macmillan Publishers Limited 1996
  • Publisher Name Palgrave, London
  • Print ISBN 978-0-333-66435-3
  • Online ISBN 978-1-349-24723-3
  • Buy this book on publisher's site