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White-Collar Work

The Non-Manual Labour Process

  • Chris Smith
  • David Knights
  • Hugh Willmott
Book

Part of the Studies in the Labour Process book series (SLP)

Table of contents

  1. Front Matter
    Pages i-ix
    PDF
  2. Introduction
    Chris Smith, David Knights, Hugh Willmott
    Pages 1-12
  3. The New Middle Class and the Labour Process
    Chris Smith, Hugh Willmott
    Pages 13-34
  4. Municipal Microchips: The Computerised Labour Process in the Public Service Sector
    Harvie Ramsay, Chris Baldry, Anne Connolly, Cliff Lockyer
    Pages 35-63
  5. Autonomy and the Medical profession: Medical Audit and Management Control
    Mike Dent
    Pages 65-87
  6. New Technology and Management in a Non-Market Environment: A Case Study of Office Automation in Swedish Hospitals
    Rod Coombs, Ola Jonsson
    Pages 89-107
  7. Academics and their Labour Process
    Henry Miller
    Pages 109-137
  8. Journalists and the Labour Process: White-Collar Production Workers
    David Murphy
    Pages 139-161
  9. Recruitment Strategies and Managerial Control of Technological Staff
    Diane Winstanley
    Pages 163-187
  10. Engineers and the Labour Process
    Chris Smith
    Pages 189-216
  11. Selling Oneself: Subjectivity and the Labour Process in Selling Life Insurance
    David Knights, Glenn Morgan
    Pages 217-240
  12. The Divorce of Productive and Unproductive Management
    Peter Armstrong
    Pages 241-261
  13. Back Matter
    Pages 263-270
    PDF

About this book

Introduction

Part of a series of books based on papers delivered at the annual UMIST-Aston conference, combined with specially commissioned contributions, this text examines the labour process, focusing on the white-collar/non-manual sector of the work force.

Keywords

Audit automation engineer environment hospital insurance labour management management control production profession science and technology service technology

Editors and affiliations

  • Chris Smith
    • 1
  • David Knights
    • 2
  • Hugh Willmott
    • 2
  1. 1.Aston Business SchoolAston UniversityBirminghamUK
  2. 2.Manchester School of ManagementUMISTManchesterUK

Bibliographic information

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