Table of contents

  1. Front Matter
    Pages I-XIII
  2. Tourism Information Systems, Services and Architectures I

  3. Tourism Information Systems, Services and Architectures II

  4. Culture and Heritage

  5. Consumers and Communities

  6. Travel and Trip Planning I

    1. Andreas H. Zins, Ulrike Bauernfeind
      Pages 137-148
    2. Klaus ten Hagen, Ronny Kramer, Marcel Hermkes, Bjoern Schumann, Patrick Mueller
      Pages 149-159
    3. Ulrich Rabanser, Francesco Ricci
      Pages 160-171
  7. Travel and Trip Planning II

  8. Destination Systems and Issues I

  9. Destination Systems and Issues II

  10. Trust

    1. Mark R. Brown, Udo Gottlieba, Rose Muchira
      Pages 285-295
    2. Thomas Bieger, Pietro Beritelli, Robert Weinert, Andreas Wittmer
      Pages 296-305
  11. Hospitality Systems and Issues I

    1. Kurt Matzler, Martin Waiguny
      Pages 306-317
    2. Mariangela Franch, Umberto Martini, Pier Luigi Novi Inverardi, Federica Buffa
      Pages 318-327
  12. Hospitality Systems and Issues II

  13. Hospitality Systems and Issues III

  14. Marketing and Markets I

  15. Marketing and Markets II

    1. Valentina Ndou, Giuseppina Passiante
      Pages 440-451
    2. Nora Weber, Hilary Murphy, Roland Schegg, Jamie Murphy
      Pages 452-462
  16. Marketing and Markets III

  17. Website Evaluation, Quality and Metrics I

  18. Website Evaluation, Quality and Metrics II

About these proceedings


The key objectives of this premier conference in ICT in travel and tourism are the dissemination of research findings and strong interaction among researchers and practitioners. The conference theme this year is "eBusiness is here ? – what is next?" The future is being explored by researchers from all perspectives – papers examine the basic architectures and systems underlying how toursim information is provided and how the marketplace is responding. Trip advisory research is now moving from the speculative to the sophisticated reflecting the rapidly changing individual skill sets, motivations and goals of today's tourist while an emerging collection of work is investigating the growing phenomenon of collaboration and community-building. A close examiniation of the 51 research papers will reveal the full extent of marketing-oriented research and show how strong the link is between ICT developments per se and business adoption and use of the new technologies and systems.


communication technology information tourism

Editors and affiliations

  • Andrew J. Frew
    • 1
  1. 1.School of Business and EnterpriseQueen Margaret University CollegeEdinburghUK

Bibliographic information

  • DOI
  • Copyright Information Springer-Verlag Wien 2005
  • Publisher Name Springer, Vienna
  • Print ISBN 978-3-211-24148-6
  • Online ISBN 978-3-211-27283-1
  • Buy this book on publisher's site
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