Advertisement

Crafting and Shaping Knowledge Worker Services in the Information Economy

  • Keith Sherringham
  • Bhuvan Unhelkar
Book
  • 76 Downloads

Table of contents

  1. Front Matter
    Pages i-xl
  2. Keith Sherringham, Bhuvan Unhelkar
    Pages 1-48
  3. Keith Sherringham, Bhuvan Unhelkar
    Pages 49-85
  4. Keith Sherringham, Bhuvan Unhelkar
    Pages 87-135
  5. Keith Sherringham, Bhuvan Unhelkar
    Pages 137-159
  6. Keith Sherringham, Bhuvan Unhelkar
    Pages 161-194
  7. Keith Sherringham, Bhuvan Unhelkar
    Pages 195-229
  8. Keith Sherringham, Bhuvan Unhelkar
    Pages 231-259
  9. Keith Sherringham, Bhuvan Unhelkar
    Pages 261-303
  10. Keith Sherringham, Bhuvan Unhelkar
    Pages 305-360
  11. Keith Sherringham, Bhuvan Unhelkar
    Pages 361-407
  12. Keith Sherringham, Bhuvan Unhelkar
    Pages 409-446
  13. Keith Sherringham, Bhuvan Unhelkar
    Pages 447-472
  14. Back Matter
    Pages 473-566

About this book

Introduction

“This was a must read for me because I can share the expertise with my customers to help their businesses and mine.” 
Andy Lyman, CEO AllpointPOS

“This book provides practical learnings and insights enabling businesses to navigate the transition of knowledge workers.” 
Anthony Wong, Technologist and Lawyer and on the advisory boards of corporations and organisations around the world

“With this book, the Boards and business leaders I work with get the proven principles and practices for managing their knowledge worker transformations.” 
Di Worrall, Adviser to Boards on Organisational Change

"I wish I had access to this book earlier in my career!  It is insightful and simplifies the management of rapid changes in technology.  It is helping us make smart decisions and successfully pursue our career goals." 
Varun Sharma, Millennial and Software Developer in the Global Market

“This book is essential reading for all progressive CIOs.  I would highly recommend this book to anyone who desires a guide to the future of business as we know it.” 
Murali Sagi (PSM FACS MIEAust), CIO Government Agency

This book offers a hands-on approach to preparing for and managing the impact of technology on our businesses and our society.  By combining strategy and leadership to influence the environment, instil behaviours, and strengthen skills, a business can become adaptive and responsive for management in an environment of uncertainty. 

Keith Sherringham (B.Sc. Hons. FACS) advises executive and senior leadership on the business application of ICT as well as delivering high profile business transformations.  He is a noted author and speaker on the business application of ICT with thought leadership in areas including standardising the roles of knowledge workers.  

Bhuvan Unhelkar (BE, MDBA, MSc, PhD, FACS) is an accomplished IT professional and Professor of IT at the University of South Florida, USA.  With thought leadership in Business Analysis & Requirements Modeling, Software Engineering, Big Data Strategies, Agile Processes, Mobile Business and Green IT, Bhuvan has published over 20 books.

Keywords

Business Transformation Service Management Automation Knowledge Workers Cloud-Based Services Real Time Decision Making Analytics Big Data Artificial Intelligence Knowledge Worker Services Transformation Project Management within Knowledge Worker Services ICT Services and Operations within Knowledge Worker Services Operational Transformation within Knowledge Worker Services Training and Skilling within Knowledge Worker Services People within Knowledge Worker Services Business Architecture for Knowledge Worker Services Risk Management within Knowledge Worker Services Resiliency within Knowledge Worker Services Adaptiveness and Responsiveness within Knowledge Worker Services OPEX Sourced Knowledge Worker Services

Authors and affiliations

  • Keith Sherringham
    • 1
  • Bhuvan Unhelkar
    • 2
  1. 1.A.C.N. 629 733 633 Pty. Ltd.SydneyAustralia
  2. 2.College of BusinessUniversity of South Florida Sarasota–MSarasotaUSA

Bibliographic information

  • DOI https://doi.org/10.1007/978-981-15-1224-7
  • Copyright Information The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2020
  • Publisher Name Palgrave Macmillan, Singapore
  • eBook Packages Business and Management
  • Print ISBN 978-981-15-1223-0
  • Online ISBN 978-981-15-1224-7
  • Buy this book on publisher's site
Industry Sectors
Pharma
Materials & Steel
Automotive
Chemical Manufacturing
Biotechnology
Finance, Business & Banking
Electronics
Telecommunications
Consumer Packaged Goods
Aerospace
Engineering