© 2019

Human-Centered Digitalization and Services

  • Marja Toivonen
  • Eveliina Saari

Part of the Translational Systems Sciences book series (TSS, volume 19)

Table of contents

  1. Front Matter
    Pages i-xvi
  2. Theoretical Perspectives on Digitalization and Service Innovation

  3. Approaches and Case Studies on Human Interaction in the Service Context

    1. Front Matter
      Pages 77-77
    2. Anne Nordlund, Sanna Sekki, Pirjo Korvela, Jussi Silvonen
      Pages 79-100
    3. Maria Taivalsaari Røhnebæk, Marit Engen, Trude Hella Eide
      Pages 101-118
    4. Liudmila Bagdoniene, Aurelija Blazeviciene, Gintare Valkauskiene
      Pages 119-138
    5. Oliver Alexander Tafdrup, Bjarke Lindsø Andersen, Cathrine Hasse
      Pages 139-152
  4. Analyses of the New Opportunities Provided by Digital Solutions

    1. Front Matter
      Pages 153-153
    2. Kentaro Watanabe, Marketta Niemelä
      Pages 155-175
    3. Marketta Niemelä, Helinä Melkas
      Pages 177-197
    4. Johanna Leväsluoto, Kirsi Hyytinen, Marja Toivonen
      Pages 199-223
  5. Understanding the Interaction Between Digital and Human Resources

    1. Front Matter
      Pages 243-243
    2. Satu Pekkarinen, Helinä Melkas, Mirva Hyypiä
      Pages 259-284
    3. Eveliina Saari, Sari Käpykangas, Mervi Hasu
      Pages 285-304

About this book


This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift.

The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability.

Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition.

The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.


Human-centered Digitalization Digital Service Innovations Value Co-creation in Ecosystems Aging and Technology Evaluation of Innovation

Editors and affiliations

  • Marja Toivonen
    • 1
  • Eveliina Saari
    • 2
  1. 1.University of HelsinkiHelsinkiFinland
  2. 2.Finnish Institute of Occupational HealthHelsinkiFinland

About the editors

Marja Toivonen, University of Helsinki

Eveliina Saari, Finnish Institute of Occupational Health

Bibliographic information

Industry Sectors
Chemical Manufacturing
Consumer Packaged Goods
Materials & Steel
Finance, Business & Banking